UX Designer

• Sep 2019 - Present

Led the redesign of the company’s website, resulting in a 47% increase in user engagement, and a 54% decrease in user bounce-back rate. Software used: Figma, Adobe Photoshop, Adobe XD Key Responsibilities: • User research. • Empathy mapping. • Persona development. • Information architecture. • Wireframing. • Prototyping. • A/B testing. • Usability testing. • Collaboration with the development team. Led the redesign of the company’s website, resulting in a 47% increase in user engagement, and a 54% decrease in user bounce-back rate. Software used: Figma, Adobe Photoshop, Adobe XD Key Responsibilities: • User research. • Empathy mapping. • Persona development. • Information architecture. • Wireframing. • Prototyping. • A/B testing. • Usability testing. • Collaboration with the development team.

Department Supervisor

• Jan 2017 - Sep 2019

Exceeded personal and departmental sales targets by 60% on average by active warm calling, providing effective sales training to sales associates, and customized sales packages. Hired and trained more than 10 sales associates to maintain departmental operations and sales inquiries. Increased customer satisfaction by 30% within the first month of promotion as a sales supervisor. Maintained an organized and visually appealing store layout, leading to a 25% increase in foot traffic and a 15% increase in the average purchase amount. Show less

Management Trainee

• Nov 2016 - Jan 2017

Collaborate with management to plan and execute daily store operations, evaluate and maintain sales, profit, and inventory management, manage daily price changes, Attend VCON for new product training, delegate assignments to sales associates, and handle opening and closing activities in the department.Includes Decision-making skills with respect to organization policies.Negotiation skills.Leadership.Sales analysis.

Sales Associate

• Jun 2016 - Nov 2016