Experience

GRAPA

• United States
• Telecommunications
• 1 - 100 Employee

• Manager, Leads and Operations

  • Aug 2022 - Present

  Developing, implementing the lead management system for the company. Engaging with leads, discussing their requirements and allocating them to the designated territory managers. Managing resurrection campaigns and minimizing churn among clients. Collaborating with territory managers. Daily meetings and catch ups with the CEO and CFO on major on new business development and client strategies. Acting as a liaison between Finance and operations. Developing, modifying and optimizing SOPs for operations and business development functions. Performing as an Admin for various company accounts on platforms including Microsoft 365, Zoho Survey, TimeDoctor etc. Developing and implementing bookkeeping methods and SOPs including master sheets and ledgers. Providing IT support during live classes and regular course development. Show less



Daraz

• Bangladesh
• Retail
• 1 - 100 Employee

• Last Mile Hub Manager

  • Jan 2022 - Jun 2022

  Monitoring and managing the largest Last Mile hub of Daraz in Pakistan with a daily average volume of 14000 to 16000 packages. Setting up deployment stations and the processes for handling and dispatching of express shipments for Lahore and other cities from our Fulfillment center, reducing dispatch time by 2 hours. Leading collaborative projects with Foodpanda during the sale campaign of March 23, 2022. Leading the re-mapping project of delivery area networks for Lahore from both Last Mile Hubs. Collaborating with internal and external staff to ensure the loads are processed on time according to service commitments. Management of inventory area for optimal storage and accessibility in the hub. Managing efforts for recruitments for on ground staff along with their training. Managing daily discrepancies and placing measures to reduce them. Working in conjunction with our Control Tower, Cashier and First Mile teams to ensure smooth operations. Consistently monitoring and aligning team members to different roles for a cross functional skill set development. Setting up a bookkeeping methodology for cross checking package flow in and out of the Hub. Daily and weekly stand ups with Regional Managers and HODs on new projects and resolution flows. Regular collaboration with the security and compliance teams on detecting fraudulent customer and rider activities. Show less



Airlift Technologies

• Pakistan
• Consumer Services
• 300 - 400 Employee

• Inventory Lead/ Live Operations Lead

  • Aug 2021 - Jan 2022

  Management of end-to-end inventory flow to ensure smooth operations from inventory check-in to check out in line with strategic targets. Reporting daily operating metrics. Maintaining of inventory accuracy, organization and storage to drive down losses and improve order accuracy. Managing teams to ensure performance on key deliverables. Training of new and existing team members on different workflows. Maintaining and managing daily discrepancy sheet along-with providing relevant solutions. Having worked in six warehouses across Lahore playing roles in both inventory and ops lead. Cross-functional collaboration with infrastructure, product and operations teams to solve on-ground problems. Working to reduce complains of missing and skipped items in inventory and improving performance metrics of the warehouse. Evaluating of operations and processes to identify performance gaps and implementing improvements. Show less



SAAD ENGINEERING

• Paper & Forest Products

• Operations and Project Manager

  • Sep 2020 - Sep 2021

  Management and supervision of various projects including: • Cooling tower installation, fuel and oil lines fabrication, air intake and exhaust ducts manufacturing and installation, custom air filter box and filter manufacturing for Lake City Powerhouse Lahore. • Sourcing and supply of various spare parts for machines and utilities, laying down steam pipelines in the facility, fabrication and supplying of trolleys and tables used in the facility and other miscellaneous tasks for Interloop pvt. Ltd. • Fabrication and supply of fabric loading trolleys at Sapphire Finishing Mills Ltd. • Laying down of steam and oil pipelines and sourcing and supplying of various machine spare parts for LoftEx Ltd/Outfitters. • Fabrication and supply of Fuel Tank for Bahria Orchards Lahore. Delegated assignments based on plans, project needs and knowledge of individual team members. Collaborated with management and technical crew members to organize efficient operations and meet scheduled targets. Show less



Style Textile (Private) Limited

• India

• Management Trainee Officer

  • Jul 2019 - Sep 2020

  • Assisted established management staff with operational oversight and process improvement strategies. • Resolved escalated concerns regarding production and quality control. • Supervised and assisted installation and running of new knitting machines. • Suggested and implemented modernized methods to reduce machine downtimes during regular preventive and corrective maintenance. • Produced regular reports to evaluate performance, adjust strategies and maintain agile, sustainable operations Show less


Inter
• Italy
• International Trade and Development
• Intern

  • Jul 2018 - Aug 2018