Experience

Ascertia

• United Kingdom
• Software Development
• 100 - 200 Employee

• Senior Support Service Engineer

  • Apr 2022 - Present

  •Working as a senior member 24×7 of the Ascertia support team to drive successful outcomes within the defined response times. •Ensuring that inbound support requests are clearly defined, categorized, and prioritized for effective follow-up while on shift. •Working on multiple shifts, including night shifts for North American customers. •Work with the team to build an effective technical knowledge base with relevant, reusable material and create and maintain relevant documents •Assist where required to provide internal service status on support cases and projects to Management, Sales, Customer Success, CTO, and Management •Work effectively with the senior support team members to plan for the release of new product versions and any new support service information, including PQE of newly released products. •Work closely with Customer Success to manage any complex customer deployments, issues, or items that need careful management to ensure successful outcomes. •Provide detailed and effective reports of product bugs, recommendations, and enhancement requests to the development teams. •Work with the Senior support team on all operational tasks for external facing Ascertia services, including SigningHub.com and ADSS Servers where they are hosted as a private or multi-tenanted service •Work effectively with the Senior Support team to plan any changes or upgrades to Ascertia-hosted online services. •Ensure effective communications for any planned cloud service interruptions to the customers and partners in line with agreed SLAs. •Identify process, structure, or operational improvement areas, and discuss and implement solutions to address these with the Head of Support Services. Show less



Adamjee Insurance Company Limited

• Pakistan
• Insurance
• 700 & Above Employee

• Application Support Analyst

  • Jan 2021 - Mar 2022

  • PEMIA Application Administration. • Analysis of production data quality issues and their rectification as per system logic. • Responsible for helpdesk calls support and patch updating in application. • Application user trainings and provide them assistance time to time. • Providing application configuration and maintenance support of ERP system (PREMIA). • Analysis of recurring issues and their root cause and presenting my findings to dev team for permanent fix. • Developing modals for permanent fixes for data quality issues. • Working with business system support analyst in identifying loop holes of system slowness. • Proper communication with vendor team for rectification to management for issues. Show less



Allied Bank Limited

• Pakistan
• Banking
• 700 & Above Employee

• Information Technology Application Support

  • Dec 2018 - Dec 2020

  • T24 Application Administration. • Troubleshoot problems reported by users and analyze and isolate issues • Patches deployment on production as well as staging and UAT environment. • 24x7 on-calls and day-to-day production environment support and maintenance including remote support. • Install and configure software and hardware. • Creating and managing backups of application, logs and databases. • Upload Batches through Toad for Oracle. • ORACLE Database Administration including planning/implementing backup/recovery • strategies using RMAN • Gathering AWR and ADDM reports • Restore Environments • Manage web logic environments • Managing Spaces on database • Implementation of IRIS Patches on Application and database level • Execute internal testing and UAT of system modification / enhancement & new • Development of different applications of core banking system. • Responsible to manage the Active Directory. • Any other assignment given by the competent authority. Show less



The Bank of Punjab

• Pakistan
• Banking
• 700 & Above Employee

• System Support Officer

  • Jan 2017 - Apr 2018

  • Flex cube Application Administration. • Initiating, monitoring and completion of Central EOD (End of Day) for Flex Cube Branches. • Contact to MOS (my oracle Support) in case of EOD failure and resolve issue on time. • Branch Configuration script on flex cube at go live date. • Patches deployment on production as well as staging and UAT environment. • 24x7 on-calls and day-to-day production environment support and maintenance including remote support. • Upload Batches through Toad for Oracle. • Creates and Maintain Flex-Cube Users. • System support (BOP-2001) to conventional Branches as well Islamic branches regarding their problems in software application, online inter-branch transactions. • Implementation of different software applications /Banking Software and their support • Execute internal testing and UAT of system modification / enhancement & new development of different applications of core banking system. • Handling Complaint Management System (CMS) where problems are reported by branches till their resolutions • Uploading of branches software application for Main Server in case of operating system (Unix) error/crashed • Issuance of Password to Branches which is to be used in different applications & scenarios • Conduct trainings to BSA & Operation staff of Branches • Support to other software placed at HRD salary system, Law MIS, Recon finance division. • Any other assignment given by the competent authority. Show less



TechWrath

• Lahore

• Wordpress Developer

  • Jan 2015 - Dec 2015

  • Designing and implementing new features and functionality • Establishing and guiding the website’s architecture • Convert PSD to WordPress. • Managing all technical aspects of the CMS (WordPress) • Gather requirements from the design team and translate them into easy-to-use and functional solutions. • Helping formulate an effective, responsive design and turning it into a working theme and plugin. • Write efficient, robust and reusable code while adhering to WordPress coding standards. • Creation of custom post types and theme/template integration. • Install, test and debug WordPress plugins, and create WordPress plugins as needed to conform to WordPress coding structure. • Contribute to cross-browser and cross-device testing to ensure consistent display in major supported browsers on Mac, PC, iOS and Android.. • Provide ongoing support and enhancements to the website after completion Show less