Experience

Equatorial Ho Chi Minh City

• Vietnam
• Hospitality
• 1 - 100 Employee

• Chinese Market Sales Manager

  • Feb 2023 - Present



Nhat Ha L'Opera Hotel

• Hospitality
• 1 - 100 Employee

• Room Division Manager

  • Aug 2022 - Feb 2023



Lotus Central Hotel

• 102-104-106 Lê Thị Hồng Gấm,Quận 1

• Sales Manager

  • Feb 2021 - Aug 2022



The Caterers

• Vietnam
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Sales Manager

  • Nov 2018 - Dec 2020

• Sales Executive

  • Dec 2017 - Nov 2018



Windsor Plaza Hotel

• Vietnam
• Hospitality
• 1 - 100 Employee

• Executive Secretary

  • Oct 2015 - Mar 2017

  Assist GM in operation coordinating, follow up pending task with HOD,reports,meeting minutes,documentation and filling,collecting hotel guest feedback, Spa analysis... Assist F&B Director in recruitment,F&B Forecast and Budgeting, Liaise with marketing partner launching successful F&B promotion programs. Assist Room Division Director in several administration tasks. Assist GM in operation coordinating, follow up pending task with HOD,reports,meeting minutes,documentation and filling,collecting hotel guest feedback, Spa analysis... Assist F&B Director in recruitment,F&B Forecast and Budgeting, Liaise with marketing partner launching successful F&B promotion programs. Assist Room Division Director in several administration tasks.



WMC Group - Windsor Property Management Group Corporation

• Vietnam
• Hospitality
• 1 - 100 Employee

• Sales Executive

  • Feb 2014 - Oct 2015

  - Manage sales activities with the annual sales and marketing plan to achieve/exceed budget and sales strategy for hotel.- Monitors competitors activities and assists in marketing intelligence- Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business- Services existing business through management of account bases- Sell all facets of the hotel- Develop and maintain a regular pattern of sales calls, meeting with principals of target market- Provides direction on, and conducts market research and analysis- Builds profile within local market place through attendance at various events and local market place- Entertain clients- Plan and conduct site inspections- Travel when required to promote the hotel and develop potential business- Monitors existing business and inputs into sales strategy meetings to maximize business- Grows existing business and establishes and pursues leads which will develop business- Interfaces with operations on a timely basis- Assists with the preparation of new products and services- Assists in the evaluation of sales and marketing activities- Works with superior in the preparation and management of the Department’s budget- Perform any other duties which may be assigned by the management from time to time. Show less

• Member Service Officer-Loyalty Program

  • May 2012 - Feb 2014

  Maintain the Windsor VIPs database, deliver VIPCard to the customers. Building rapport with customers, encourage them to join the WindsorVIPCard program. Assist customers to make reservations at WMC Group outlets and coordinatewith outlet managers regarding logistic arrangements beforecustomers come to ensure their satisfaction. Make courtesy call / follow up call to get feed back of customers aboutcompany services. Manage customer’s reward points & redemptions. Selling tickets for company’s events (Oktoberfest, Mooncake, Beer Fest,Wine Gala). Achieve individual F&B revenue for company. (over 100 millions vnd /month / staff) Do telesales, email blast, send & deliver invitations for any events,promotion campaigns…etc…of the company. Greeting, assisting & entertaining customers during company’s event.(Oktoberfest, Appreciation Party, Launching party…etc…) Find partnership and sponsorship for Windsor VIPCard events & promotioncampaign. Refer & work closely with Sales & Reservation department regardingcorporate events, accommodation requests…etc… Do presentation on behalf of the team during meetings with otherdepartments and management.Training for new colleagues about company products, job knowledge,skills… Preparing revenue, weekly & monthly reports and other tasks assigned bymanagers. Show less



Sofitel Saigon Plaza

• 17 Le Duan, Ben Nghe Ward, DIstrict 1

• Guest Relation Officer

  • Jan 2011 - May 2012

   Welcomes greets and escorts all arriving guests when possible to their located rooms wherein a personalized check-in is to be facilitated.  Review arrival lists for all arrival groups and VIPs to check room allocations, amenities, and special requests.  Inspects all VIP rooms prior to arrival.  Ensures that all repeated guests are accorded personalized service recognize and welcome.  Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.  Handle guest complaints and refer them as necessary, follows up on corrective action.  Keeps a visible and active presence in the Lobby asking all guests and visitors if they require assistance.  Values good grooming, personal hygiene, and complies with hotel’s health and safety.  Familiar with the hotel’s policies and procedures, room amenities, layout, rate structure, outlets (e.g. promotions, banquet, function, party etc.) special events, city and local information and promotes such whenever possible.  Aware and familiar with measures and procedures to follow during emergency situations.  Assist in whatever way to promote and up sell the hotel’s products and services.  General understanding of the Front Office and House Keeping operations in regards to guest accommodation.  Perform any other duties which may be assigned by the management from time to time Show less



Caravelle hotel-Club Vegas

• 1st Floor, Caravelle Hotel, 19 Lam Son Square, District 1

• Receptionist

  • Apr 2008 - Jun 2010

  Redeeming points for regular customer, handling customers complain before informing to supervisor, updating daily report and introducing new promotion Redeeming points for regular customer, handling customers complain before informing to supervisor, updating daily report and introducing new promotion



New World Saigon Hotel

• Vietnam
• Hospitality
• 100 - 200 Employee

• Souvernir Shop attendant

  • Apr 2007 - Apr 2008

  Introducing traditional souvenirs for customers Cashier (Calculate guest bill) Introducing traditional souvenirs for customers Cashier (Calculate guest bill)