Hai Key Sark
Quality Assurance Team Lead at Flower Chimp- Claim this Profile
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Chinese Native or bilingual proficiency
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English Limited working proficiency
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Cantonese Native or bilingual proficiency
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Malay Professional working proficiency
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Hakka -
Topline Score
Bio
Experience
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Flower Chimp
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Manufacturing
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1 - 100 Employee
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Quality Assurance Team Lead
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Mar 2021 - Present
1. Monitoring and improving team's service level2. Ensure customer service agents are performing according to the SOP of company3. Evaluate agent's performance based on their KPI that we set 4. Conduct coaching / 1 to 1 session to the customer service agents (collaborate with team leader) 5. Build a strong bond with the team6. Conduct on-site training to the new teammates 1. Monitoring and improving team's service level2. Ensure customer service agents are performing according to the SOP of company3. Evaluate agent's performance based on their KPI that we set 4. Conduct coaching / 1 to 1 session to the customer service agents (collaborate with team leader) 5. Build a strong bond with the team6. Conduct on-site training to the new teammates
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ROAMING MAN 4G Global WiFi
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United States
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Telecommunications
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1 - 100 Employee
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Customer Service Team Leader
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Aug 2020 - Feb 2021
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Customer Service Specialist
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Jul 2018 - Feb 2021
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SF Express Ltd.
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Canada
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Customer Service Officer
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May 2017 - 2018
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Customer Care Representative
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Nov 2015 - 2017
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Education
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Universiti Malaysia Sarawak (UNIMAS)
Bachelor's degree, Social Sciences
Community
