Experience

Natural Resources Access Regulator (NRAR)

• Australia
• Government Administration
• 1 - 100 Employee

• Assistant Project Officer

  • Jul 2023 - Present

  Parramatta, New South Wales, Australia



National Carbon Bank of Australia

• Australia
• Environmental Services
• 1 - 100 Employee

• Site Inspection Coordinator

  • Mar 2023 - Jul 2023

• Compliance and Site Audit Officer

  • Mar 2021 - Jul 2023

  Brookvale, New South Wales, Australia



Budget Rent a Car Australia Pty Ltd

• Professional Training and Coaching

• Contract Assistant

  • Aug 2018 - Oct 2022

  Brookvale, New South Wales, Australia • Accurately report vehicle condition and guarantee vehicle quality before providing the service • Develop communication, and customer service skills when explaining vehicle details and conveying rental policies to customers • Develop the ability to work under pressure, problem solving and planning skills during peak periods • Work in teams and professional communication skills when aliasing with colleagues. • Check daily online bookings and vehicle returns and plan and estimate… Show more • Accurately report vehicle condition and guarantee vehicle quality before providing the service • Develop communication, and customer service skills when explaining vehicle details and conveying rental policies to customers • Develop the ability to work under pressure, problem solving and planning skills during peak periods • Work in teams and professional communication skills when aliasing with colleagues. • Check daily online bookings and vehicle returns and plan and estimate daily vehicle requirements • Prioritise customer requests and allocate car detailing tasks to support staffs • Utilise interpersonal communication skills to navigate customer issues regarding to vehicle damages • Ensure the working environment is safe, clean and tidy to reinforce efficiency and safety to both staffs and customers Show less



ACY Securities

• Australia
• Financial Services
• 1 - 100 Employee

• Account Manager

  • Aug 2020 - Oct 2020

  Chatswood, New South Wales, Australia • Liaise effectively across different teams within the company to communicate with all stakeholders about client’s needs and solve their problems quickly and professionally • Provide personal coaching on trading platforms (MT4 and MT5) to clients and inform them about current market situations • Actively build and maintain relationship with clients to understand and support them to achieve their goals utilizing CRM system • Closely follow and ask clients for their feedbacks about… Show more • Liaise effectively across different teams within the company to communicate with all stakeholders about client’s needs and solve their problems quickly and professionally • Provide personal coaching on trading platforms (MT4 and MT5) to clients and inform them about current market situations • Actively build and maintain relationship with clients to understand and support them to achieve their goals utilizing CRM system • Closely follow and ask clients for their feedbacks about products and services and look for upsell opportunities to other lines of products and services • Support leads through phone, online chats and social media channels to complete their application and convert them into Sales • Proactively look for sales opportunities on different social media platforms and expand leads connections to grow clients’ book Show less



TPBank

• Vietnam
• Banking
• 700 & Above Employee

• Personal Loan Broker

  • Aug 2016 - Dec 2016

  Hanoi, Vietnam • Professionally assisted personal loan professionals with assessments of customers’ profiles, documents and data • Organised clients’ meetings, explained and communicated with clients in terms of loan products • Recommended loan plans and finance products to customers to meet customers’ requirements • Connected clients to personal loan professionals upon requests • Organised the office and stationery supplies and supported loan team regarding printing, organising and submitting… Show more • Professionally assisted personal loan professionals with assessments of customers’ profiles, documents and data • Organised clients’ meetings, explained and communicated with clients in terms of loan products • Recommended loan plans and finance products to customers to meet customers’ requirements • Connected clients to personal loan professionals upon requests • Organised the office and stationery supplies and supported loan team regarding printing, organising and submitting documents to managers. Show less