Student Office Assistant

• Jun 2023 - Present

-Communicate with alumni, faculty, and student business organizations to facilitate programs and drive engagement on behalf of the Student Center for Professional Development (SCPD)-Create marketing content to increase awareness for SCPD programs and track engagement using data analytics tools (Meta Business Suite, Qualtrics, Excel)-Collaborate with office coordinators to improve current programs and plan initiatives

Academic Peer Tutor

• Jan 2023 - Present

•Support students in Introductory Finance and Managerial Accounting, providing methods and guidance to improve their conceptual comprehension, problem-solving ability, and study habits

Vice President of Professional Activities

• Apr 2023 - Present

Active Member

• Oct 2021 - Present

Vice President of Pledge Education

• Apr 2022 - Oct 2022

• Collaborate with fellow executive committee members to lead the chapter and create a fraternity culture of excellence• Managed obstacles and provided alternative solutions to continue recruitment, resulting in 20+ extended bids• Construct lesson plans and activities to familiarize the new pledge class with the fraternity structure, policies, and values

Host

• Mar 2023 - Present

Marketing Assistant

• Apr 2022 - Dec 2022

• Boost company reputation and brand recognition by tailoring social media and business profiles, posting content to social media, and implementing SEO techniques, achieving apex Google rankings for industry-relevant keywords • Analyze engagement data to tailor social media ad and email campaigns to further align with target client profiles, resulting in 5% increase in email CTR and 20% growth in lead generation from Meta Business Suite ad campaigns • Facilitate internal communication and competition in a hybrid work environment by setting up Google Meet conference calls and preparing monthly company memos to acknowledge top producers and outline company objectives • Persuade management to implement fresh marketing ideas via data-driven proposals, outlining targets to ensure ROI Show less

Server

• Jun 2021 - Dec 2021

• Facilitated a positive dining experience by making personal connections through use of name exchange and by anticipating, identifying, and fulfilling guests’ needs with enthusiasm and a smile. • Assisted guests to determine the perfect order by communicating product knowledge and promotional items, asking guests of their specific taste preferences and allergies, and making personalized suggestions. • Increased check averages by upselling appetizers, drinks, and desserts to effectively drive daily sales. • Managed and resolved customer concerns by identifying needs, providing solutions, and escalating issues to upper management when required, demonstrating commitment to customer satisfaction and conflict resolution ability • Communicated with a team of 20+ to efficiently manage operations and multitask in a high-stress environment • Conducted 20+ transactions every shift, managing the flow of cash and verifying all revenue is reported accurately Show less

Sales Associate

• Jul 2019 - Jul 2021

• Utilized open-ended questions to identify customer occasion, budget, and preferences, setting the stage for personalized recommendations that align with customer needs, receiving a written customer testimonial of acknowledgement • Led a team of 12 in monthly ADS, UPT, and total sales despite working part-time as an associate, exceeding expectations • Complied with inventory management and closing procedures to uphold company store presentation standards • Utilized open-ended questions to identify customer occasion, budget, and preferences, setting the stage for personalized recommendations that align with customer needs, receiving a written customer testimonial of acknowledgement • Led a team of 12 in monthly ADS, UPT, and total sales despite working part-time as an associate, exceeding expectations • Complied with inventory management and closing procedures to uphold company store presentation standards

Shift Supervisor

• Feb 2021 - May 2021

• Consistently led a team of eight other supervisors in CarePass sign-ups, a premium loyalty program with commission incentive, by communicating features and benefit to customers. • Assisted 30+ customers daily by answering questions regarding promotions and coupons, directing customers to the correct locations of their desired products, and providing exceptional customer service. • Meticulously executed closing procedures to ensure the store be presentable and up to company standards. • Consistently led a team of eight other supervisors in CarePass sign-ups, a premium loyalty program with commission incentive, by communicating features and benefit to customers. • Assisted 30+ customers daily by answering questions regarding promotions and coupons, directing customers to the correct locations of their desired products, and providing exceptional customer service. • Meticulously executed closing procedures to ensure the store be presentable and up to company standards.