Experience

SAWA Group

• South Africa
• 1 - 100 Employee

• Influencer Management Officer

  • Sep 2022 - Present

  - Researching and identify potential influencers matching the campaign Goals - Developed and executed influencer marketing strategies that align with the company goals . - identify and build reationshipe with the infulencers who align with the brand - made the analiyses for influencers channels before start the collabraion -finalize the Collaborating with the infulencers for promotional campain (negotiation the price /make the contracte and follow up the payement process )- monitroing the preformance of promotional campaings - responsable about the infulencers callender to ensure he posting in the correct time to gets high views - Collaborated with cross-functional teams to ensure successful campaigns. Show less

• TikTok Agency Officer

  • Apr 2022 - Aug 2022

  -Developed and executed strategies to identify and recruit influencers for the agency-Conducted outreach and established relationships with potential influencers to drive registration and increase agency talent poolDesigned and led influencer training programs to improve content creation skills and increase audience engagement.-Utilized TikTok algorithm and best practices to help influencers optimize their content and increase their follower base.-Monitored and evaluated influencer performance using TikTok's backstage system to track progress and identify areas forimprovement.-Stayed up to date on the latest trends, challenges, and songs to incorporate into influencer content and maximize their profile exposure-Collaborated with cross-functional teams to ensure successful execution of influencer campaigns and overall agency goals. Show less



Fire Phoenix Trading LLC.

• United Arab Emirates
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service, logistics and community management

  • Oct 2021 - Mar 2022

  - Managed customer inquiries, concerns, and complaints through multiple channels, including email, WhatsApp, and social media Coordinated inbound and outbound logistics, including order processing, shipping, and delivery. -Collaborated with cross-functional teams to resolve order and delivery issues, including coordination with logistics teams Developed and executed community engagement strategies to build brand awareness and loyalty through social media and other online channels -Monitored and analyzed customer feedback and social media engagement to identify areas for improvement in customer service and community engagement Show less



Etisalat

• Albania
• IT Services and IT Consulting

• Inbound Customer Service Representative

  • Jan 2017 - Sep 2021

  started as call center agent receiving calls on 101 for to handle all query for the customer since 1st Jan 207 till march 2019 then shift team complain team till date . Achievements/Tasks back office as complain team in order to resolve issues at the same call . Respond to customers and meet their needs and all inquiries and assist him to apply on new mobile and internet bundles or to cancel , upgrade the existing plans Using a Citrix systems to retrieve customer account , financial and bundle details Show less



Body & Soul Health Club

• Wellness and Fitness Services
• 1 - 100 Employee

• Customer service & receptionist

  • Dec 2015 - Dec 2016

  Dealing with customers through the Phone and face to face received the money of the monthly booking of the customer set up an appointment and reservation Dealing with customers through the Phone and face to face received the money of the monthly booking of the customer set up an appointment and reservation



LINKdotNET

• Egypt
• Technology, Information and Internet
• 400 - 500 Employee

• Sales & Customer services office representative

  • Mar 2011 - Aug 2015

  Egypt’s leading internet service provider - being the first to offer internet services in the country since 1992 Achievements/Tasks Dealing with customers through the branch , meet their Needs and solve their problems . handling the payment of the monthly bill assisting cling to apply on new internet packages or to upgrade , downgrade existing plans . Egypt’s leading internet service provider - being the first to offer internet services in the country since 1992 Achievements/Tasks Dealing with customers through the branch , meet their Needs and solve their problems . handling the payment of the monthly bill assisting cling to apply on new internet packages or to upgrade , downgrade existing plans .



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Sales & Customer services office representative

  • Sep 2007 - Jan 2011

  Telecommunication`- Start as sales &service agent from Sep 2007 till Oct 2009 then got promoted to Senior Sales & Customer services Achievements/Tasks Dealing with customers through the branch ,to meet their Needs , solve the problems and gave solutions handling the payment of the monthly bill and assisting cling for any related for mobile , data packages and home Internet Sales of Multi product Telecommunication`- Start as sales &service agent from Sep 2007 till Oct 2009 then got promoted to Senior Sales & Customer services Achievements/Tasks Dealing with customers through the branch ,to meet their Needs , solve the problems and gave solutions handling the payment of the monthly bill and assisting cling for any related for mobile , data packages and home Internet Sales of Multi product