Hagar Eissa

Content Creator at ESD FZC
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Contact Information
us****@****om
(386) 825-5501
Location
Cairo, Cairo, Egypt, EG

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Credentials

  • English Speaking
    Emmersion
    Sep, 2022
    - Oct, 2024

Experience

  • ESD FZC
    • Content Creator
      • May 2022 - Present

      Researching industry-related topics Create strong, consistent, and engaging digital content Preparing well-structured drafts using digital word processing and publishing platforms. Develop and deliver content with the marketing goal in mind (awareness, engagement, conversion). Create content for Website different pages using SEO tools. Create products description using SEO tools. Edit and proofread written pieces before publication Conduct keyword research and use SEO guidelines to optimize content Identify customers’ needs and recommend new topics Coordinate with marketing and design teams to illustrate articles Show less

  • Centro CDX
    • United States
    • Technology, Information and Internet
    • Service Delivery Team Lead
      • Oct 2020 - Present

      Drive performance of staff by creating incentives and a positive work atmospherewhile handling two teams (Solution Center team and Technical Support team).Track attendance daily and maintain an acceptable adherence rate.Responsible for monitoring and scoring calls to enhance coaching sessions andhelp develop team.Coached to success including using the corrective action process whenappropriate.Provide daily feedback to team on key performance indicators including quality,attendance, and average handle time of fielded calls.Administrating recognition and rewards programs in order to motivate and buildteam morale.Providing subject matter expertise as well as resolving escalated customer issues.Communicating with direct reports in regards to new policies, procedures andclient changes in a timely manner Show less

    • Customer Service Agent
      • Dec 2019 - Oct 2020

      Acting as first line of contact for customer, communicating when they have aproblem, handling complaints, providing appropriate solution for customer, andfollowing up to resolve any issues customers experience.Handle 50+ customer interactions per day, giving detailed personalized, friendlyand polite service to insure customer retention and satisfaction.Memorized all company products and services to be able to answer customerquestions quickly and efficiently.Collect source data such as customer names, addresses, phone numbers andcredit card information foe over 1000 customers and enter data into customerservice software.Received an average of 97% customer satisfaction rate and maintained monthly.Have been recognized by CEO Sean Farag in the weekly floor meeting in the firstmonth of employment with a new client. Show less

Education

  • Kafr El-Sheikh University
    Bachelor's degree, Physical Therapy
    2014 - 2019

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