Experience

SOKRAT

• United Arab Emirates
• Translation and Localization
• 1 - 100 Employee

• Founder & Head of Marketing & Communications

  • Aug 2020 - Present

  • Establishing sales and marketing team roles, KPIs and professional development programs, directing them in achieving a 26.4% annual increase in revenue in 2022. • Initiating strategic partnerships to enhance B2B customer experience, building and maintaining +100 loyal clients. • Creating the organization's mission and vision statements for use by employees. • Creating and monitoring promotional approaches and loyalty programs to increase brand awareness and profits. • Establishing sales and marketing team roles, KPIs and professional development programs, directing them in achieving a 26.4% annual increase in revenue in 2022. • Initiating strategic partnerships to enhance B2B customer experience, building and maintaining +100 loyal clients. • Creating the organization's mission and vision statements for use by employees. • Creating and monitoring promotional approaches and loyalty programs to increase brand awareness and profits.



Al Hamra

• United States
• Restaurants
• 1 - 100 Employee

• Senior Marketing Executive

  • Feb 2018 - Jul 2020

  • Managed Al Hamra’s event portfolio for the group’s main sectors: real estate, retail, hospitality and leisure, resulting in a 23% growth in annual retail revenue and a 16.2% increase in CSAT survey results for the community management criteria. • Initiated Arabic as a primary language for internal and public communications, established linguistic guidelines and glossaries to create a unified tone across publishing channels and overlooked implementation. • Managed Al Hamra’s event portfolio for the group’s main sectors: real estate, retail, hospitality and leisure, resulting in a 23% growth in annual retail revenue and a 16.2% increase in CSAT survey results for the community management criteria. • Initiated Arabic as a primary language for internal and public communications, established linguistic guidelines and glossaries to create a unified tone across publishing channels and overlooked implementation.



Linz International

• United Arab Emirates
• Furniture and Home Furnishings Manufacturing

• Senior Marketing Executive

  • Jun 2017 - Dec 2017

  Initiated sales and marketing activities, including phone calls, e-mails, online postings and face-to-face meetings, designed to identify and engage prospective new customers in both Arabic and English. Initiated sales and marketing activities, including phone calls, e-mails, online postings and face-to-face meetings, designed to identify and engage prospective new customers in both Arabic and English.



CarSwitch

• United Arab Emirates
• Consumer Services
• 100 - 200 Employee

• Sales Marketing Executive

  • Jan 2017 - Jun 2017

  • Assisted new sellers in their registration process, collected required specifications and provided a detailed product description in Arabic and English for every listing. • Conducted market research and liaised with the re-pricing department to arrange a consultancy session with clients to evaluate vehicles. • Developed strategies to incorporate PR and media to enhance brand performance further and build market share. • Assisted new sellers in their registration process, collected required specifications and provided a detailed product description in Arabic and English for every listing. • Conducted market research and liaised with the re-pricing department to arrange a consultancy session with clients to evaluate vehicles. • Developed strategies to incorporate PR and media to enhance brand performance further and build market share.



KARV

• Textile Manufacturing

• Account Manager

  • Jun 2014 - Nov 2016

  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms. • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue. • Tracked campaigns’ performance, monitored expenditure and delivered detailed reports, highlighting areas of weakness and ways to improve them. • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction. • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty. Show less

• Account Executive

  • Sep 2012 - Jan 2014

  • Strengthened customer relationships with a proactive and collaborative approach to managing needs. • Created and executed account strategies to translate organizational goals into client activities. • Qualified leads, built relationships and executed sales strategies to drive new business. • Applied needs-based analysis to assess current satisfaction and the importance of various product features to clients. • Strengthened customer relationships with a proactive and collaborative approach to managing needs. • Created and executed account strategies to translate organizational goals into client activities. • Qualified leads, built relationships and executed sales strategies to drive new business. • Applied needs-based analysis to assess current satisfaction and the importance of various product features to clients.