Experience

University of Ottawa

• Canada
• Higher Education
• 700 & Above Employee

• Computing Advisor Support

  • Sep 2021 - Present

• Junior IT Technician Support

  • May 2022 - Aug 2022

  • Responded to in-person as well as online assistance requests• Created, translated and/or reviewed technical resources• Provided basic computer troubleshooting and desktop support



Sport Chek

• Canada
• Sporting Goods Manufacturing
• 700 & Above Employee

• Sales Representative

  • Sep 2020 - Oct 2021

  • Help customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction and sales numbers.• Organize racks, shelves and stock locate products to maintain store visual appeal, engage customers and promote specific merchandise.• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue• Assist customers in person and over the phone by answering questions, fulfilling requests and processing product returns.



IDEMIA

• France
• Software Development
• 700 & Above Employee

• Internship

  • Mar 2019 - Jun 2019

  Department: Business Unit Financial InstitutionsAs a full-time intern:• Developed and tested new product offerings prior to release to assist development team in bug identification.• Assisted customers with product selection based on stated needs, proposed use and budget.• Qualified incoming team marketing and sales leads to assist with prospecting new contacts.• Supported sales and human resources teams with administrative assistance such as coordinating paperwork and responding to basic inquiries.• Traveled to different companies to negotiate large sales and contracts.• Completed projects in alignment with target deadlines and financial objectives.



Private Tutoring

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Tutor

  • Aug 2018 - Jun 2019

  • Provided one-on-one reading instruction for middle and high school students falling behind in mathematics and English.• Collaborated with students to complete homework assignments, identify lagging skills, and educated students on study tips and exam strategies.• Worked with students in small study areas or home environments to provide educational support.• Integrated technology into sessions to further enhance student learning.• Responded to after hours email and telephone requests to provide students assistance with specific questions.



TAFRA

• Internship

  • Nov 2018 - Jan 2019

  • Provided written translations and interpretations of academic documents for post-blogs.• Maintained message content, tone and emotion as closely as possible.• Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.• Consulted specialized dictionaries, archival and reference books to identify closest equivalents for terminology, words and phrases.• Performed research to collect legal, electoral and socio-economic data.• Performed general office duties, including answering multi-line phone system, routing calls, and delivering messages to staffs.• Participated in events planning, maintaining organisation and coordination