Experience

EREB Global

• Real Estate
• 1 - 100 Employee

• Contact Center Officer

  • Sep 2019 - Present

  • Contact potential or existing customers to inform them about a product or service using scripts • Direct prospects to the field sales team when needed • Contacting prospects who have responded to an advertising/direct marketing campaigns and pass the qualified leads by focusing on customers’ wants and needs, to field sales representatives to follow up. • Answer questions about products or the company • Enter and update customer information in the database • Take and process orders in an accurate manner • Handle grievances to preserve the company’s reputation • Generating and qualifying leads from cold calling • Managing, tracking and following up on leads by calling them Show less



Zash International FZE

• SAIF-ZONE, Sharjah - U.A.E.

• Administrative & Customer Service Officer

  • Oct 2014 - Sep 2015

  • Open and maintain customer accounts by recording account information • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction & following up to ensure resolution. • Recommend potential products or services to management by collecting customer information and analysing customer needs • Prepare product or service reports by collecting and analysing customer information • Generate sales leads • Handle product recalls, Close out or open call records, Resolve customer complaints via phone & email • Keep records of customer interactions, process customer accounts and file documents • Assist with placement of orders, refunds, or exchanges • Provided administrative support (mailing, scanning, faxing, copying). • Maintaining records and entering data. • Managing schedules. Show less