Experience

Capri by Fraser, Johor Bahru / Malaysia

• Malaysia
• Hospitality
• 1 - 100 Employee

• Guest Relations Executive

  • May 2023 - Present

  Capri by Fraser, Johor Bahru, Malaysia, is a 4-star hotel endorsed by the Ministry of Tourism, Arts, and Culture Malaysia (MOTAC). It's a tech-savvy hotel in the heart of Johor Bahru with a nature-inspired design, modern amenities, and versatile meeting spaces. As a Guest Relations Executive, I am responsible for utilizing my problem-solving skills, communication skills, customer service skills, and others as a frontline team member to ensure the daily hotel operations run flawlessly. + Successfully processed an average of 50 check-ins and check-outs daily with 95% accuracy + Responded to an average of 20 guest queries and complaints a week with a 90% resolution rate. + Managed executive and administration correspondence with 100% accuracy and attention to detail Show less



Universiti Teknologi MARA

• Malaysia
• Higher Education
• 700 & Above Employee

• UiTM Postgraduate Teaching Assistant

  • Oct 2021 - Aug 2022

  Universiti Teknologi MARA (UiTM) - Faculty of Hotel and Tourism Management is a prestigious public university for hospitality and tourism in Malaysia. The faculty consistently ranks in the Top 100 in the QS World Ranking by Subject and holds the distinction of being the No. 1 public university in Malaysia offering Hospitality and Leisure Management. As an 2 semester contract UiTM Postgraduate Teaching Assistant, I am responsible in assisting Professor, senior lecturer, and university partners in preparing literature review for research article and teaching material. + Analyze 61 articles and write up 22 pages of literature review for SMEs resilient towards COVID-19 research within two weeks + The article is "Finding the Silver Lining: Impacts of COVID-19 Pandemic on Small Food Business". https://publishoa.com/index.php/journal/article/view/720/610 + Preparing 14 weeks of UiTM Esports curricular teaching material Show less



Department of Statistics Malaysia

• Malaysia
• Government Administration
• 300 - 400 Employee

• Personal MyStep

  • Mar 2021 - Jun 2021

  The Department of Statistics Malaysia is a leading governmental organization tasked with the duty of gathering, analyzing, and promptly sharing up-to-date statistical information to track the nation's economic progress and social advancement. As a 3 month contract Personal MyStep, I am responsible for entering the data collected by the census taker into the government database for analysis. + Entered data of an average of 100 households in settlement block within a week for Malaysian Census 2020 + Ensured 100 % data entry accuracy Show less



Thistle Hotels

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Guest Experience Assistant

  • Jul 2019 - Mar 2021

  Thistle Hotel Johor Bahru is a 5-star hotel located in Johor Bahru, Malaysia, endorsed by the Ministry of Tourism, Arts, and Culture Malaysia (MOTAC), offering over 300 rooms. It is centrally situated within the city of Johor Bahru and is part of the Iskandar Development Region, one of Malaysia's most prominent business and tourist hubs. As a Guest Experience Assistant, I am responsible for providing top-notch services as the frontline representative of this 5-star hotel. + Ensured check in and check out process run smoothly with 3 staff on a single shift with an average of 90 check-ins and check-outs daily + In charging shifts in the absence of a Duty Manager including night audit + Address an average of 10 to 15 guest complaints or issues daily, with a focus on effective conflict resolution and guest satisfaction + Consistently delivering high-quality guest experiences to 100% of guest during their stay. Show less



Ministry of Tourism, Arts & Culture Malaysia (MOTAC)

• Malaysia
• Government Administration
• 1 - 100 Employee

• Administrative Assistant

  • Jul 2018 - Oct 2018

  The Ministry of Tourism, Arts, and Culture (MOTAC) is a government ministry in Malaysia responsible for overseeing and safeguarding matters related to tourism, culture, archives, libraries, museums, heritage, the arts, theater, handicrafts, visual arts, conventions, exhibitions, Islamic tourism, and crafts. During my internship, I provided assistance across various departments at the MOTAC Johor state office, including the tourism licensing department, industrial development department, as well as the administration and infrastructure development department. +Assisted tourism inspection officers in inspecting, evaluating, and documenting tourism premises, encompassing hotels, resorts, attractions, homestays, and offices + Attended meetings concerning ministry matters and actively contributing to discussions on relevant topics and initiatives + Processed multiple stakeholder application including tourist guide exemption and hotel's rating application + Conducted evaluations for tourist guide license examinations Show less