Customer Service Assistant Officer

• Jan 2022 - Present

Optician

• Oct 2020 - Present

Sales Executive

• May 2017 - Jun 2020

• Identify potential business opportunities by researching prospects' information and the current market. • Represent the company in trade exhibitions, conferences, and meetings. • Build and maintain close relationships with current and potential clients for new business opportunities purpose. • Arrange briefings on the company's profile, products, and services with potential clients. • Feed clients with current and future market trends. • Gather clients' desired requirements for the technical team to determine solution options of products and services. • Propose solution options to clients with the aim of maximizing profits. • Liaise with partners on products' quotations for every sale's deals. • Provide quotations, negotiates, finalizes agreements terms, and close sales. • Strive to meet sales targets and maintain an accurate record of sales. • Act as a supporting role in the marketing department. Show less

Service Delivery - Product Development

• Jan 2016 - Jun 2016

• Gather complete requirements upon each assigned service request by Lead Planner from the service requestor of internal stakeholders.• Work with internal stakeholders and vendors on service request requirements and deployment plans for system rollout.• Work with internal stakeholders and vendors on future product launch feasibility and impacts.• Maintain system matrixes for housekeeping and future references.• Work with vendors and internal stakeholders on the solution of customers’ complaints. Show less

Software Quality Assurance Analyst

• Jan 2015 - Dec 2015

• Engage in Testing preparation and execution for user acceptance and system rollout.• Testing result documentation, defect reporting, and follow up until resolution.• Testing and status progress update to test lead and supervisor.• Assist test manager/lead to coordinate and ensure testing readiness and progress.• Work with internal stakeholders and vendors to coordinate activities to testing tasks on a timely basis and with quality.

Guru Sandaran Tidak Terlatih (GSTT)

• May 2014 - Aug 2014

Temporary English Language Replacement Teacher • Resume Teaching and Learning sessions based on existing Curriculum and Yearly Lesson Plan. • Take over on-leave teacher’s out-of-class responsibilities. Temporary English Language Replacement Teacher • Resume Teaching and Learning sessions based on existing Curriculum and Yearly Lesson Plan. • Take over on-leave teacher’s out-of-class responsibilities.