Experience

Eco Drive Driving School

• Customer Services Specialist

  • Dec 2022 - Present

  Managing day to day customer complaints.Extending high quality customer support through effective communication.Resolution of all incoming and ongoing complaints.Weekly and daily reports Managing day to day customer complaints.Extending high quality customer support through effective communication.Resolution of all incoming and ongoing complaints.Weekly and daily reports



ConnectX

• India
• Research Services
• 1 - 100 Employee

• Customer Services Specialist

  • Apr 2022 - Oct 2022

  Serving as first point of contact for tenants who are on housing benefits in London UK. Managing day to day customer complaints and ensuring timely resolutions.Coordination with relevant landlords and councils for effective resolution of all matters pertaining to property/housing management.Reporting to the management on daily basis regarding the ongoing and newly reported client complaints and take measures for effective resolution.Guiding and training new team members regarding the whole process of resolving a complaint starting from it being reported until its effective resolution.



Skyscrapers

• Netherlands
• Staffing and Recruiting
• 1 - 100 Employee

• International Sales/Support Executive

  • Jul 2021 - Apr 2022

  Managing day to day US based customer complaints.Providing customer services using multiple modes of communication at a time. Serving customers through effective communication via calls, website live chat, emails and text messages.Reporting to the management on daily basis for an effective resolution of the customer complaints. Managing day to day US based customer complaints.Providing customer services using multiple modes of communication at a time. Serving customers through effective communication via calls, website live chat, emails and text messages.Reporting to the management on daily basis for an effective resolution of the customer complaints.



M&P Express Logistics

• Pakistan
• Transportation, Logistics, Supply Chain and Storage
• 400 - 500 Employee

• Retail Sales Executive

  • Feb 2019 - May 2019



TCS Private Limited

• Pakistan
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Retail Services Officer

  • Feb 2018 - Jan 2019



Unique Associates Engineers and Contractors

• Internee

  • Sep 2015 - Mar 2016