Experience

UNIVERSAL SUPPORT SERVICES GROUP (USSG) LTD

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• Control Room Manager

  • Jul 2023 - Present

  Control Room Oversight & Team Leadership: Effectively manage a skilled team, ensuring seamless operations within the control room. Responsible for supervising, guiding, and mentoring team members to maintain a high standard of performance and operational excellence. Daily Operations Management & Client Relations: Spearhead the comprehensive oversight of daily operations, consistently delivering exceptional service to clients. Skillfully handle client interactions, including addressing concerns and managing complaints with a customer-centric approach. Adept at fostering positive relationships and maintaining effective communication channels. Collaborative Reporting to Operations Director: Provide valuable insights and updates to the Operations Director, offering detailed reports on key activities and operational status. Contribute to strategic decision-making by sharing crucial information, ensuring alignment with organizational goals and objectives. Timely Incident Reporting & Client Communication: Demonstrate a strong commitment to incident management by promptly preparing accurate site incident reports. Proactively engage with clients, ensuring timely communication and transparency regarding any incidents or developments, showcasing dedication to client satisfaction and operational integrity. Show less



Ultraswift MCR Ltd

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Assistant Project Coordinator

  • Jan 2023 - Jul 2023

  Liaising with clients for new & existing projects Managing onboarding processes and project deliveries Conducting PIA surveys on CityFibre network for LLD and HLD using FieldMaps (GIS) TRR on O/R network Liaising with clients for new & existing projects Managing onboarding processes and project deliveries Conducting PIA surveys on CityFibre network for LLD and HLD using FieldMaps (GIS) TRR on O/R network



Parvez Consumting Ltd

• London, England, United Kingdom

• Lead Engineer

  • May 2022 - Oct 2022

  PIA non intrusive survey O/R network in greater Manchester using APX-GIS MDU planning and cable layout design on O/R network in London and Birmingham for high and low rise MDU buildings Responsible for training of new engineers, maintaining and setting up project reports, liasing with director for project coordination Completing job packs as required by clients Responsible for equipment procurement, course registration and training of new recruits Certifications:NOPS ID, SA002, SA001A, K8, NRSWA unit 2, S13, SA020a Show less



Asda

• Retail
• 700 & Above Employee

• Customer Services

  • Apr 2020 - May 2022



Mindbridge

• Pakistan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Aug 2019 - Jan 2020



Environmental Protection Deprtment

• Lahore, Punjab, Pakistan

• Internship Trainee

  • Feb 2019 - Apr 2019