Experience

BunnyBugsDev

• United States
• IT System Design Services
• 1 - 100 Employee

• Operations Manager

  • Jul 2023 - Present

  Ensuring smooth operations and making sure that the KPIs are met. Managing operations related to support services. Managing operations and ensuring that the dead lines are achieved as per client's needs for web/software apps. Making sure that the business development team is aligned with operations/development teams. Smoothly running operations in outsourcing campaigns. Pitching new ideas to expand the horizons and contributing in company's growth. Managing weekly and monthly reports. Show less



Digitech Outsourcing Solution

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Team Coordinator STR

  • Sep 2022 - Jul 2023

  Worked in multiple international projects providing technical (IT) support. Worked in property management campaign. Managed short term rental properties in Canada, USA and Germany. Airbnb, VRBO, Booking.com, Expedia listed properties of different clients were being handled using various software like Guesty, Hostaway, iGMS, Octorate. Managed the queries of guests, issues faced by the guests during their stay, cleaning schedules and their payment related concerns. Managed the records of payments for short term rental guests. Show less



Beyond Wireless

• Canada
• Wireless Services
• 1 - 100 Employee

• Assistant Manager Operations

  • Dec 2021 - Jun 2022

  Worked as an assistant operations manager in technical (IT) support dept. Handled customer support for the US based campaign Metro by T-Mobile which is a telecommunication based company. Worked as a backoffice support to provide services to multiple stores via call support and chat support and provided assistance to the representatives working in the stores located in USA. Managed the records of sales in every store using excel and google sheets. Worked as an assistant operations manager in technical (IT) support dept. Handled customer support for the US based campaign Metro by T-Mobile which is a telecommunication based company. Worked as a backoffice support to provide services to multiple stores via call support and chat support and provided assistance to the representatives working in the stores located in USA. Managed the records of sales in every store using excel and google sheets.



Al Fatah Heights Ltd

• Lahore, Punjab, Pakistan

• Testing Engineer

  • Dec 2018 - Jan 2022

  Testing of grid yard and electrical installations. Testing of grid yard and electrical installations.



Mindbridge

• Pakistan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Team Lead

  • Jul 2018 - Dec 2021

  Worked in Multiple international campaigns in customer support department / customer service representative. Worked in call support, chat support and and email support. Worked in Uber. Rider and driver support Worked in foodpanda. Customer and partner support. Worked in Talabat dispatch. Was promoted to team lead operations. Worked as a product trainer and onboarding specialist. Managed a team to achieve targets and KPIs. Worked in Multiple international campaigns in customer support department / customer service representative. Worked in call support, chat support and and email support. Worked in Uber. Rider and driver support Worked in foodpanda. Customer and partner support. Worked in Talabat dispatch. Was promoted to team lead operations. Worked as a product trainer and onboarding specialist. Managed a team to achieve targets and KPIs.



ISAAA Technical Services (Pvt) Ltd

• Lahore, Pakistan

• Testing and Maintenance Engineer

  • Feb 2017 - May 2018

  Worked as an Electrical Engineer to enhance my capabilities and explore knowledge. The job is about working as a Maintenance and Testing Engineer in the field of electrical engineering at different sites/industries in Pakistan e.g. Details: Testing, Operation and Maintenance of all types of Transformers including Power/Distribution Transformers, Grid yard (Switchyard) 132kV/11kV with all its equipments and Substation with all types of MV panels, protection schemes and electrical installations Testing and Maintenance of Grid Yard (Switch Yard) including CTs, PTs, SF6 Circuit Breakers, Bus Bars etc. Worked at Shutdown to maintain the electrical system and to analysis the performance of electrical installations i.e. testing and maintenance of Transformers, 132kV/11kV Grid Yard and MV panels at different sites/industries Testing and Maintenance of all types of Transformers i.e. tests include Insulation resistance Test & Basic impulse insulation, Winding Resistance Test, Burden verification, CnDF, TTR Test, Impulse Test, No Load and Full Load Test etc. Testing and Maintenance of Switch Gears (MV Panels) Inspection and Quality Control of Electrical Installations Management and Leading while working as an electrical engineer in a team. Experience in electrical installation and Maintenance Field Engineer Show less



Pak Elektron Limited

• Pakistan
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Testing Engineer (Internee)

  • Dec 2016 - Jan 2017

  Explored about Field of Transformers. Testing and production of power transformers including maintenance of transformers. Explored about Field of Transformers. Testing and production of power transformers including maintenance of transformers.



National Transmission and Dispatch Company (NTDC)

• Lahore Pakistan

• Internee

  • Aug 2015 - Sep 2015

  Responsibilities: Operation and Maintenance of 132kV/220kV Grid Station, Design of Grid Station, Protection of Electrical Instruments Working on Transmission Lines Responsibilities: Operation and Maintenance of 132kV/220kV Grid Station, Design of Grid Station, Protection of Electrical Instruments Working on Transmission Lines



University Of Central Punjab (Official)

• Student

  • 2014 - 2015