Experience

Tricubes Berhad

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer service Executive

  • Nov 2015 - Present

  *Answer and assist Clients to resolve problems via phone following troubleshooting guidelines and in cases where problems cannot be resolved escalate and ensure that the problem is ttended to until closure.* Track outstanding requests for service and keep records of product and user problems.*Maintain and track history of all work-orders received.*Track work-order costs for billing purposes.*Maintain client relationship and exceed customers expectations.*Process and follow up on incoming customer requests and inquiries and ensure requested services are delivered on time.*Manage correspondence between Customer Service and clients*Prepare and submit any reports required*Generate proposals and respond to tenders assigned*Coordinate all work required with external parties such as suppliers and partners*Manage the coordination efforts with Technical, Sales and other departments.*Follow up on progress of problems until solved and escalate unresolved problems to respective units.*Provide customer feedback to respective departments for continuous improvement.*Update all customer and partner contacts, activities and other related information in TamTamCRM*Contribute to team effort by accomplishing related results as needed*Represent the company at exhibition and eventsMaintain quality service by establishing and enforcing organization standards and comply with company processes and procedures. Other reasonable responsibilities and tasks may be assigned from time to time asked on the needs of the organization. Show less

• Customer Satisfaction Executive

  • Feb 2014 - Present

  * Maintaining client relationship and follow through on sale and delivery related matters.* process and follow up on incoming customer request and enquirers,* Provide support functions to Sales and Team Lead including :-Processing new sales leads-Managing the correspondence between the sales team and their clients-Monitoring customer accounts-Providing data and reports to help the sales teamKeeping track of sales targets-Answering phone calls- Scheduling diaries -Generating proposals and response to tenders-Coordinate all work required with external parties such as suppliers and partners*Manage the coordination efforts with internal resources in meeting customer's demands. This includes coordination with Technical, Customer Service and other related departments.*Follow up with customers to resolve issues to ensure customer satisfaction is met.*Follow-up on progress pf problems until solve and escalate unresolved problems to respective units.*Provide accurate and timely information, alternatives and solutions to customers on product's and services.*Provide customer's feedback to respective divisions for improvement and enhancement*Maximize opportunities to up sell or cross-sell Company's products and services which meet customer's needs.* Ensure customer satisfaction and requested services are delivered on time * Meet and exceed customer expectations.* Update all customer and partner contacts, activities and other related information in TamTamCRM.*Contribute to team effort by accomplishing related results as needed*Represent the company at exhibitions, events and presentations.* Maintain quality service by establishing and enforcing organization standarts and comply with company processes and procedures.Other reasonable responsibilities may be assigned from time to time based on the needs of the company.-Tenders Show less