Mentor

• May 2022 - Present

Mentor at St. John’s Community Centre USAID Tumikia Mtoto Project (DREAMS) Responsibilities ● Successfully enrolled and facilitated the provision of comprehensive DREAMS services to 60 adolescent Girls and Young Women (AGYW) under my care, ensuring they received the full package of support. ●Conducted impactful mentorship sessions for AGYW aged 10-24 years at safe spaces, utilizing DREAMS-approved curriculum and informative IEC materials. ●Actively participated in monthly review meetings with Ward teams, effectively sharing progress, addressing challenges, and collaboratively identifying solutions to enhance overall performance. ●Ensured timely and accurate data management by updating relevant tools and promptly submitting them to the M&E team for database uploading. This streamlined the processing of monthly stipend allowances. ●Facilitated referrals for AGYW in need of services not provided at the safe space, diligently completing referral documentation and coordinating with the Ward Coordinator to address emergencies and specific referral requirements. ●Provided ongoing monitoring and mentorship to empower AGYW in adopting behaviors that promote their safety from HIV and GBV, as well as resilience in overcoming life setbacks. ●Conducted comprehensive home visits to follow up on AGYW who defaulted on program participation, completing detailed home visit reports to assess their circumstances and provide necessary support. ●Successfully mobilized and ensured the attendance of AGYW in all Evidence-Based Intervention training sessions, qualifying them for reporting in the service uptake form. Additionally, meticulously maintained attendance registers after each session. Show less

Clerk

• Aug 2022 - Aug 2022

●Facilitated voter identification and verification process by receiving and processing ID/ Kenyan Passport documents. ●Ensured proper authentication of ballot papers by stamping the counterfoil and back top-centre of the Presidential and Member of National Assembly ballots with the IEBC stamp. ●Efficiently managed the distribution of ballot papers to voters by detaching the ballot paper, folding it once vertically, and handing it over to the voter. ●Provided clear directions to voters, guiding them to the designated clerk for further assistance. ●Maintained accurate documentation and record-keeping by properly handling and handing over voter ID/ Passport documents to the designated clerk. Show less

Administrative Office Specialist

• Feb 2021 - Aug 2021

●Provided exceptional sales and customer service support, delivering informative product tours to guests, thereby enhancing their purchasing experience. ●Demonstrated strong inventory management skills by accurately maintaining stock levels of office stationery, general supplies, furniture, and equipment, ensuring efficient operations. ●Exhibited excellent communication skills by effectively representing products, providing quality customer support, and maintaining positive client relationships. ●Ensured accurate documentation by meticulously logging daily shipping and receiving orders, as well as handling cash and credit transactions securely. ●Successfully performed store opening duties, including cash drawer reconciliation and equipment functionality checks, ensuring a smooth start to each business day. ●Delivered excellent customer service by warmly greeting customers, directing calls to appropriate individuals and departments, and offering prompt assistance. ●Proactively generated sales leads through proactive outreach, utilizing telephone and email communication to engage customers and generate new business opportunities. ●Effectively communicated merchandise issues and requirements to supervisors, contributing to timely resolutions and improved inventory management. ●Demonstrated strong organizational skills by efficiently handling daily scheduling tasks and providing comprehensive administrative support to the entire department. ●Exhibited professionalism and commitment by scheduling appointments and conducting follow-up calls to clients, fostering strong client relationships and ensuring customer satisfaction. Show less

National Census Enumerator

• Nov 2016 - Jan 2017

●Ensured proper equipment and materials management by forwarding all used and unused equipment, questionnaires, maps, notebooks, and other materials to the Content Supervisor following the enumeration exercise. ●Conducted structured interviews with residents in assigned areas, effectively explaining the purpose of the Census, addressing their queries, and accurately recording their responses. ●Maintained open communication with the supervisor by regularly meeting to review procedures, report any issues or concerns, and receive updated instructions. Show less

Supervisor

• Jul 2014 - Aug 2015

●Fostered a welcoming and pleasant store environment, creating a comfortable atmosphere to ensure customer satisfaction and increase sales. ●Collaborated with company officials to devise effective methods and procedures for boosting sales, expanding market reach, and promoting business growth. ●Exceeded customer expectations by providing exceptional assistance during the purchasing process, leading to increased customer satisfaction and surpassing store revenue goals. ●Successfully managed cash drawer transactions during store opening and closing, ensuring accuracy and adherence to financial protocols. ●Effectively addressed retail issues related to merchandising, placement of new items, and customer concerns, contributing to improved customer experience and overall store performance. ●Achieved sales goals by actively monitoring product performance, identifying items with low sales, and implementing necessary adjustments to marketing strategies to facilitate their successful sale. Show less

Clerical Office Worker

• Aug 2011 - Jun 2012