Experience

Constellation1

• United States
• Software Development
• 1 - 100 Employee

• Customer Support Representative (Data Services)

  • Aug 2023 - Present

  Islāmābād, Pakistan • Handling customer queries/issues • Data services • Troubleshooting • Documentation • Reporting • Compliance • Data rights management



Motive

• United States
• Advertising Services

• Technical Support Engineer

  • Jun 2023 - Jul 2023

  Islāmābād, Pakistan L2 support: Tracking & Telematics



Elixir Technologies

• India
• Food and Beverage Services
• 1 - 100 Employee

• Technical Support Analyst

  • Jan 2022 - Nov 2022

  Islāmābād, Pakistan • Handing customer queries • Knowledge articles • Product enhancements • Product deployments • Hotfix deployments • Product Q/A • Cross-functional communication • Solution designing



PackageX

• United States
• Software Development
• 1 - 100 Employee

• Customer Support Specialist

  • Feb 2021 - Jan 2022

  Islāmābād, Pakistan • Conducting webinars • Case studies • Customer success initiatives • Reporting • Client outreach • Ticket handling • Customer ratings • Process design & implementation • Team lead • CRM management • Feature backlog management in Azure DevOps • Churn prevention • Upselling and cross selling

• Customer Support Associate

  • Jun 2019 - Feb 2021

  Islāmābād, Pakistan • Handling queries via Hubspot, WeChat and WhatsApp • Internal processes and external documentation • Ticket management • Cross functional communication • Development and maintenance of training and guidance material • Reporting using database queries and PowerBi • Live customer and internal training sessions • Process automations and research • Innovations in customer service and maintaining service excellence



Hexcorp Consultants

• Pakistan
• Information Technology and Services

• Brand Strategist & Customer Support

  • Jul 2018 - Jun 2019

  Distributed • Web design start-up • Outsourcing • Project management • Business development • B2B and B2C interactions • Quality assurance • After-sales service



Chaman Consultancy Services

• Customer Support Liason

  • Apr 2018 - Jun 2018

  Islamabad, Northern Punjab Rawalpindi, Pakistan • Sales and after sales service • Used Bitrix24 for sales and support management • Liason between customers and the dev teams • Achieved Sales targets and maintained client relations • B2B and B2C interactions • Targeted local and UK markets



Catkin Enginering Sales and Services

• Pakistan
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Customer Support & Sales Specialist

  • May 2017 - Jan 2018

  Islamabad, Pakistan • Sales and after-sales service to local clients • Digital marketing through social media • B2B and B2c marketing and sales • Networking and IT management • Reporting and documentation • Social Media Graphics Design



Nest city

• Italy
• Construction
• 1 - 100 Employee

• Customer Support Specialist

  • Sep 2016 - Jan 2017

  Islamabad, Pakistan • Customer support, query handling • Social media and website development • IT management • Documentation and reporting • Hiring and HR operations • B2C interaction



Cryptoware tech

• Sri Lanka
• Technology, Information and Internet
• 1 - 100 Employee

• Unity 3d Developer

  • Feb 2016 - Aug 2016

  Rawalpindi • Terrain designing • Modeling • Graphics designing • Game development



Selida Interactive

• Pakistan
• IT Services and IT Consulting
• 1 - 100 Employee

• Web Designer and Developer

  • Jun 2015 - Jan 2016

  Islamabad • Web development • Front end designing • Graphics designing



Harbinger Solutions

• United States
• Security and Investigations

• Designer and Testing Analyst

  • Jun 2014 - Jan 2015

  Islamabad • Magento CMS • WordPress CMS • Front end designing • UI/UX design and development • Search Engine Optimization • Content development



Rockville Technologies

• Pakistan
• Telecommunications
• 100 - 200 Employee

• Customer Support Representative

  • Jun 2013 - Sep 2013

  Islamabad • Offshore sales and support • Client prospecting • Provided technical support • Advanced problem solving • Quality assurance