Team Lead Manager

• Jan 2021 - Present

System Engineer III

• Jul 2019 - Present

Associate Engineer Manager

• May 2019 - Jul 2019

Systems Engineer

• Jan 2019 - Jul 2019

Systems Engineer

• Jul 2016 - Jan 2019

• Team Lead/Program Manager - June - October • Integration Lead/POC March-June 2016 • QAQC POC • Supports the development of Standard Operating Procedures (SOP) for newly emerging FAA systems as well as other supporting guidance documentation. • Performs gap analysis of overall system requirements vs. current capabilities to include de-veloping traceability matrices and conducts analyses to validate data. • Supports development of Work Breakdown Structures for schedule adherence using MS-Project. • Client facing liaison, escalation and customer success management • Experience with creating standard system engineering artifacts for such systems in accord-ance with the Department of Defense Architecture Framework (DoDAF), such as Opera-tional Views (OVs) and system Views (SVs Show less

Program Analyst

• Aug 2014 - Jul 2016

• Prepared CONOPs and other supporting documentation per request of the FAA Program Manager • Supported development of requirements validation artifacts to support development of guidance documents and templates • Prepared CONOPs and other supporting documentation per request of the FAA Program Manager • Supported development of requirements validation artifacts to support development of guidance documents and templates

Software Implementaion Engineer

• Nov 2012 - 2014

Set-up client software related needs utilizing excellent customer service skills and expertise in the technical field. Set-up server interfaces, user passwords, contact information, role permissions,item and area trees. Slicing Images, form creation, html uploads, creating and editing work flows and utilization of all Window Suits. Set-up client software related needs utilizing excellent customer service skills and expertise in the technical field. Set-up server interfaces, user passwords, contact information, role permissions,item and area trees. Slicing Images, form creation, html uploads, creating and editing work flows and utilization of all Window Suits.

Engineering Intern

• Jan 2010 - Jun 2010

Co-Op Position Experience using Microsoft Access and working with databases to include SQL Gained corporate experience coupled with analyzing data Helped to restructure the file system for the entire Intermodal Department Co-Op Position Experience using Microsoft Access and working with databases to include SQL Gained corporate experience coupled with analyzing data Helped to restructure the file system for the entire Intermodal Department

Supervisor

• Sep 2007 - Dec 2009

Daily supervision of student callers in the call center Monitored callers and addressed employee questions and or concerns Analyzed statistics to maximize productivity of employees Conducted coaching sessions on a daily basis with employees Maintained the automated telephone software database, smart call Maintained and repaired telephone boxes, lines, headsets, and computers Assisted in managing over thirty college students and raised over $380,000 in funds for the university Recruited, interviewed, and trained employees under extremely tight deadlines Planned special events for the Calling Center such as training sessions, and team meeting Collaborated with the Assistant Director of Annual Giving, peer supervisors, and employees Show less

Operations Analyst

• Jul 2007 - Aug 2007

Responsibilities included; working directly with computers in the industrial setting to create labels for shipments for the entire warehouse, operated heavy machinery and trained other junior staff Responsibilities included; working directly with computers in the industrial setting to create labels for shipments for the entire warehouse, operated heavy machinery and trained other junior staff