Experience

Pella Windows & Doors Fort Worth

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Service Project Coordinator

  • Aug 2022 - Present

  ● Demonstrated active listening skills to attentively address customers' concerns, issues, and inquiries, ensuring their satisfaction.● Maintained a consistently positive attitude and effectively managed customers' complaints by providing calm and prompt resolutions.● Coordinated and executed project management activities, efficiently allocating resources, equipment, and information for seamless project execution.● Devised actionable project plans by breaking down complex tasks into manageable actions and establishing realistic timeframes.● Effectively delegated tasks to internal teams while assisting in schedule management to ensure timely project completion.● Proactively identified evolving customer needs throughout project lifecycles, adapting strategies to meet their requirements effectively.● Monitored project progress closely, promptly addressing any arising issues to maintain project momentum and deliverables.● Served as the primary point of contact, fostering clear communication channels and providing regular project status updates to all participants. Show less

• Customer Service Representative

  • Jun 2021 - Dec 2022



Trusted Medical

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Freelance Video Editor

  • Apr 2021 - Jun 2021

  ● Reviewed shooting script and raw material to create a shot decision list based on scenes’ value and contribution. ● Trimmed footage segments and put together sequences. ● Input music, dialogues, graphics and effects. ● Created rough and final cuts ● Reviewed shooting script and raw material to create a shot decision list based on scenes’ value and contribution. ● Trimmed footage segments and put together sequences. ● Input music, dialogues, graphics and effects. ● Created rough and final cuts



Brighter Image Lab

• United States
• Design Services
• 1 - 100 Employee

• Production and Marketing Assistant promoted to Smile Designer

  • Feb 2019 - Jan 2021

  ● Provided valuable support to the production team by assisting with lights, cameras, and set up as needed, ensuring smooth operations and high-quality output. ● Developed and curated captivating content for various social media platforms, engaging the target audience and driving brand awareness. ● Played a key role in creating and editing written, video, and photo content, leveraging creativity and attention to detail for impactful storytelling. ● Maintained a consistent and cohesive brand voice across different social media channels, reinforcing brand identity and strengthening audience connection. ● Collaborated closely with the marketing team to develop a well-planned social media calendar, aligning content with strategic objectives and maximizing reach. ● Assisted in the development and implementation of effective social media marketing strategies, contributing to increased engagement and brand visibility. ● Supported the scanning process and contributed to the cleanup of 3D scans, ensuring accurate and high-quality digital representations. Show less



Home Design Television

• United States
• Entertainment Providers
• 1 - 100 Employee

• Social Media Brand Coordinator

  • Aug 2018 - May 2019

  ● Assisted director of marketing in implementing marketing plans, public relations, and advertising strategies. ● Created engaging text, image and video content. ● Assisted director of marketing in implementing marketing plans, public relations, and advertising strategies. ● Created engaging text, image and video content.



Victoria's Secret

• United States
• Retail
• 700 & Above Employee

• Sales Support Generalist

  • Nov 2015 - Feb 2019

  ● Exemplified exceptional customer service. ● Increased sales efficiency by organizing store inventory and resolving issues. ● Recognized for leadership, customer service, and organization skills. ● Exemplified exceptional customer service. ● Increased sales efficiency by organizing store inventory and resolving issues. ● Recognized for leadership, customer service, and organization skills.