Experience

Vista Bank Group

• Guinea
• Financial Services
• 1 - 100 Employee

• Bank Employee

  • Mar 2021 - Present



PROXY ASSUR

• OUAGADOUGOU, B

• Insurance Broker

  • Aug 2019 - Nov 2020

  • Assisted in the day to day planning, • helped in monitoring commercial agents, • keeping up to date and filing documentation needed for activities and collected data regarding progress made. • Assisted in the day to day planning, • helped in monitoring commercial agents, • keeping up to date and filing documentation needed for activities and collected data regarding progress made.



Orange Burkina Faso S.A

• Burkina Faso
• Telecommunications
• 300 - 400 Employee

• • Mar 2018 - Aug 2019

  • Assists in data processing• Customer monitoring and evaluation• Proposal of action according to the targeted clients• Keeps up to date the necessary documents for its activities

• • Jan 2018 - Mar 2018

  • Processing and analysis of statistical data• Monitoring and evaluation of the data collected• Proposal of action according to elaborated marketing plans• Development of means and strategies



BICIAB Groupe BNP Paribas

• Ouagadougou, Burkina Faso

• Quality Service Complaints and Corporate Social Responsibility (CSR)

  • May 2017 - Dec 2017

  • Reports Claims Processing & Recurring Causes Analysis • Proposes corrective and preventive actions to reduce the recurring claims rate • Development of a dashboard of the Quality Management System complaints. • Update of the CSR Industrial Plan. • Reports Claims Processing & Recurring Causes Analysis • Proposes corrective and preventive actions to reduce the recurring claims rate • Development of a dashboard of the Quality Management System complaints. • Update of the CSR Industrial Plan.



Opportunity Matters, Inc.

• United States
• Mental Health Care
• 1 - 100 Employee

• Direct Support Staff

  • Mar 2013 - Mar 2017

  • Audit and analysis of key indicators of customer relationship implementation • Coordination of after sales service. • Assessment and implementation of an action plan in case of customer dissatisfaction. • Audit and analysis of key indicators of customer relationship implementation • Coordination of after sales service. • Assessment and implementation of an action plan in case of customer dissatisfaction.



St. Cloud State University

• United States
• Higher Education
• 700 & Above Employee

• Graduate Assistant

  • Mar 2015 - Dec 2015

  .Recruit, organize and train college students as Math tutors .Align, schedule, promote and coordinate the logistics of Math labs and tutoring sessions .Work with access opportunity and success program staff and school counselors to promote college attendance .Assist with data collection and management .Recruit, organize and train college students as Math tutors .Align, schedule, promote and coordinate the logistics of Math labs and tutoring sessions .Work with access opportunity and success program staff and school counselors to promote college attendance .Assist with data collection and management



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• cashier

  • Aug 2010 - Mar 2015

  Restoration, catering services, leading conferences, and hosting clients all demand perfection. Restoration, catering services, leading conferences, and hosting clients all demand perfection.



St. Cloud State University

• United States
• Higher Education
• 700 & Above Employee

• Temporary Cashier

  • Dec 2009 - Jan 2010

  •Executed successful cash transaction up to $3,000 •Developed attention to details skills by marking down price and shelving book shipments •Handled customers concerns •Assist students in finding their course material •Executed successful cash transaction up to $3,000 •Developed attention to details skills by marking down price and shelving book shipments •Handled customers concerns •Assist students in finding their course material



Abercrombie & Fitch Co.

• United States
• Retail
• 700 & Above Employee

• Impact Team Member

  • Aug 2008 - May 2009

  •Remodeled the stores displays •Restock the store and the stock room with clothing •Remodeled the stores displays •Restock the store and the stock room with clothing



Butler Community College

• United States
• Higher Education
• 400 - 500 Employee

• Tutor in Math/College Algebra,

  • Aug 2007 - May 2009

  •Gained teaching skills by assisting students in Math •Attended tutors meetings twice a semester •Gained teaching skills by assisting students in Math •Attended tutors meetings twice a semester



Wichita State University

• United States
• Higher Education
• 700 & Above Employee

• Resident Hall Student Assistant

  • Aug 2006 - Jan 2007

  •Gained customer service skills by answering and directing call •Responsible for running and auditing cash register •Demonstrated multitasking and flexibility skills by performing clerical work including typing, and filing. •Gained customer service skills by answering and directing call •Responsible for running and auditing cash register •Demonstrated multitasking and flexibility skills by performing clerical work including typing, and filing.