Data Centre/Network & Security Engineer - NOC

• May 2014 - Present

Key Responsibilities:- • Installed and configured Server 2008 R2 Enterprise and Server 2012 R2, DHCP, DNS, AD DS and WDS. • Desktop/Laptop on-site and phone support; Printer/Fax support; Backup system support; Updating current infrastructure; Deploying new equipment; • Support the following technologies: Microsoft Office 2010 & 2013 products – Outlook, Word, Excel, Access, Internet Explorer, Windows 7 and 8.1, desktops Pcs, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned. • Provided investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes. • Provided initial assessment of urgency and business impact on all support calls. • Manage service requests, software installations, new computer setups, upgrades, etc. • Ability to work independently and in a team environment. Responsibilities of Data Centre: • Monitor, Install, test and maintain a wide range of IT communication infrastructure and cabling within Data Centres located nationally (Meeza). • Monitoring of Laying, splicing and testing of fibre optic cabling • Monitoring of Laying, terminating and testing of copper Cat6 data & Voice cabling. • Lead data centre engineering projects • Supervise staff on site to ensure projects tasks are fully delivered to the right standard • Support the Data Centre Manager to maintain all datacentre standards, procedures, health and safety, and day to day infrastructure performance issues • Provide technical advice on managing problems within the infrastructure of datacentre • Ensure that the data centre is maintained and operational 24/7 by providing daily audits and reporting about the performance level of services • Ability to communicate well with internal and external contacts Show less

Technical Support Engineer

• 2008 - Apr 2014

IT Support Engineer

• Dec 2007 - Apr 2014

• Desktop/Laptop on-site and phone support; Printer/Fax support; Backup system support; Updating current infrastructure; Deploying new equipment; • Support the following technologies: Microsoft Office 2007 & 2010 products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP & 7 desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned. Also work with Safety Deposit Locker: • Installation, Troubleshooting and maintenance of SDL (Safe Deposit Lockers) regarding to software and hardware. • Configuring Hand Readers, Finger Scanners, Card Readers, Automatic Door Locks and Touch LCD’s with the SDL. • Preparation and analysis of daily, weekly, monthly analysis reports of 7 sites SDL Machine. • Provide full time support, coordination and follow up with the clients. • Also working as a Web site Developer and developed a company website. • Extensively involved in all aspects of installation, training and technical support for SDL. • Customized the application software according to the requirement of the Banks. • Successfully integrated the application software with the centralized Database • Responsible to maintain and troubleshoot any kind of issues at 7 sites with the client. • Prepared Users help guide and reporting manual for the operators and end users • End User Training Show less

IT Support

• Jun 2006 - Aug 2007

Responsible to maintain the computer LABs consisting over 250 computers e.g. Computers, Printers, Multimedia etc. Also managed the students logins. e.g. create new logins, manage logins, disk quota etc. worked on several servers, e.g. Managed DC, Antivirus Server, DB server and Active Directory Services. Responsible to maintain the computer LABs consisting over 250 computers e.g. Computers, Printers, Multimedia etc. Also managed the students logins. e.g. create new logins, manage logins, disk quota etc. worked on several servers, e.g. Managed DC, Antivirus Server, DB server and Active Directory Services.