Experience

Weston Public Schools (MA)

• United States
• Education Administration Programs
• 1 - 100 Employee

• Student Support Assistant

  • Nov 2019 - Present



Court Service Unit - City of Alexandria

• Juvenile Probation Officer

  • Jan 2015 - Nov 2019



Public Consulting Group

• United States
• Professional Services
• 700 & Above Employee

• APM

  • Jun 2013 - Feb 2014

  • New York Traumatic Brain Injury Program • Work with clients, new and existing, to establish project milestones and ensure team members execute on schedule • Financial management and administration • Monthly reporting for client and individual participants • Coordinate and administrate team operations, finances, payroll, tax filings, accounts payable, Medicaid claims • Customer relations, policy questions or concerns, set business standards for customer relations • Massachusetts Department of Mental Health and the Boston Medical Center • Evaluate Social Security Administration guidelines to determine compliance for future programming • Design Medicaid waiver programs, provide training, and facilitate implementation with the State Department of Mental Health • Prepare client presentations and training programs, remotely or onsite • Grant writing and procurement • Financial management program development Show less



National Resource Center for Participant-Directed Services

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Intern

  • Sep 2012 - May 2013

  • Examination of Medicaid waiver programs offered by state. Data collection analyzed against traditional Medicaid offerings to construct a National Inventory. • National Inventory survey design, including question formulation, and research evaluating Medicaid waiver programs in the United States • Medicaid policy for states and private organizations, research for academic white papers • Examination of Medicaid waiver programs offered by state. Data collection analyzed against traditional Medicaid offerings to construct a National Inventory. • National Inventory survey design, including question formulation, and research evaluating Medicaid waiver programs in the United States • Medicaid policy for states and private organizations, research for academic white papers



City Mission Society of Boston

• Boston, MA

• Intern

  • Sep 2011 - Jun 2012

  • For Boston Public Schools, mentored underperforming children • For Circle of Promise, liaison for congregations and private organizations • For City Mission, grant writing to secure funds for local programs • For Coat Boston, organizing volunteers and logistics • For City Mission, building relationships between schools, religious organizations, communities • For Boston Public Schools, mentored underperforming children • For Circle of Promise, liaison for congregations and private organizations • For City Mission, grant writing to secure funds for local programs • For Coat Boston, organizing volunteers and logistics • For City Mission, building relationships between schools, religious organizations, communities



Staples, Inc.

• Framingham, MA

• Human Resource Representative

  • Oct 2008 - Feb 2011

  • HR/Payroll Support, Remedy case management, researching and conflict resolution • HR/Payroll Policies, consultation and interpretation, all levels of management • Benefit plan, compensation plan, payroll process consultation for management and employees • Associate relations issues, assessing severity, urgency, escalation to proper HR/Legal contacts • Strong verbal, listening skills to reflect friendly, positive commitment to customer service • English to Spanish, translation, various bilingual responsibilities Show less



Staples, Inc.

• Framingham, MA

• Customer Service Representative

  • Jan 2003 - Sep 2005

  • New customer service program development, more efficient, more responsive to clients needs • New customer facing website, piloting customer experience and user friendliness • Financial Control Department, customer refunds and financial management • Staples Suppliers and Vendors, return products processing and vendor relations • Fraud detection, consumer fraud, pattern investigation and analysis • New customer service program development, more efficient, more responsive to clients needs • New customer facing website, piloting customer experience and user friendliness • Financial Control Department, customer refunds and financial management • Staples Suppliers and Vendors, return products processing and vendor relations • Fraud detection, consumer fraud, pattern investigation and analysis