Emergency Management Assistant

• May 2023 - Present

Customer Service Representative

• Apr 2022 - Apr 2023

• Acted as a first point of contact on site, answering inquiries from outside organizations, and students over the phone, in person, and through email regarding all services offered by the Sheridan Student Union, triaging to other departments as required • Provided training to students on filing health and dental insurance forms, and how to access support programs such as mental health, food pantry, and academic assistance • Responded to all emails; providing information, addressing customer complaints, and escalating issues to the appropriate manager • Maintained records of a detailed daily log of completed tasks, pending tasks, student inquiries, and student feedback • Performed administrative tasks such as printing, copying, binding, and laminating documents for Sheridan staff and students Show less

By-law Enforcement Researcher

• Sep 2022 - Dec 2022

• Created summary report on the effectiveness and impact of existing licensing by-laws and presented to management with recommendations on potential changes to the by-laws and their enforcement • Conducted research and benchmarking to create evidence-based recommendations and policy proposals on licensing by-laws • Completed multiple by-law research projects on refreshment vehicles policies, driving schools & instructors licensing and applications, timed offences fines, and towing penalties, managing multiple priorities and deadlines. • Participated in community outreach events, such as Nurturing Neighbourhoods workshops and Diwali celebration to promote and explain services offered by the by-law division and the City of Brampton • Assisted by-law enforcement officers with vehicle inspections for taxis, tow trucks, and driving school vehicles • Prepared written reports, review documentation, and prepared summaries and presentations on research topics to management and licensing division Show less

Sales Associate

• Aug 2018 - Dec 2020

• Collaborated with a team of sales associates and managers to provide excellent customer service and meet sales goals • Managed and directed sales team while managers were on break, ensured that team completed tasks and answered team’s questions • Addressed customer complaints in a professional manner: remained calm, offered solutions, and deescalated uncooperative customers • Aided in loss prevention by monitoring for shoplifting and suspicious behaviour, resolving the situation through persuasion and communication Show less

Sales Associate

• Sep 2016 - Sep 2017

• Listened to customer’s needs and wants to effectively identify suitable merchandise to sell • Tracked inventory, and organized over 100 different styles of merchandise on sales floor and stock room • Accurately filled out inventory and administration form each shift • Built relationships with repeat customers by providing exceptional care and attention • Listened to customer’s needs and wants to effectively identify suitable merchandise to sell • Tracked inventory, and organized over 100 different styles of merchandise on sales floor and stock room • Accurately filled out inventory and administration form each shift • Built relationships with repeat customers by providing exceptional care and attention