Hélène Ghillebaert
directeur a.i. Mens & Organisatie at Ateljee VZW- Claim this Profile
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Dutch Native or bilingual proficiency
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French Native or bilingual proficiency
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English Full professional proficiency
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German Professional working proficiency
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Greek Professional working proficiency
Topline Score
Bio
Stijn Noppen
Ik heb heel graag samen gewerkt met Hélène als mijn team lead. Hélène heeft voor mij de basis gelegd van hoe om te gaan met klanten, zowel telefonisch als via e-mail. Deze aangeleerde softskills hebben mee de basis gelegd voor mijn rol als customer experience officer. Naast het professionalisme werd ook de humor op de werkvloer zeker geapprecieerd 😁
Dries Leclercq
Hélène was my direct superior in the ING Contact Center. She took me in her team while I was 22 and still foolishly young. In the 5 years that we've spent together at work I always felt like Hélène knew what triggered someone to get better. Sometimes it was hard to accept her remarks as a youngster but in the end , it did improve my skills and gave me a more complete view on how corporates work. In my case I can certainly say that I benefitted from her leadership as she strongly believed in me and basically all of her team members. The most beautiful proof in that is that our entire team got to a better job during a major reorganisation in the company. It proofs that she prepared her team to be future proof. I would recommend her as a people and change manager all day long!
Stijn Noppen
Ik heb heel graag samen gewerkt met Hélène als mijn team lead. Hélène heeft voor mij de basis gelegd van hoe om te gaan met klanten, zowel telefonisch als via e-mail. Deze aangeleerde softskills hebben mee de basis gelegd voor mijn rol als customer experience officer. Naast het professionalisme werd ook de humor op de werkvloer zeker geapprecieerd 😁
Dries Leclercq
Hélène was my direct superior in the ING Contact Center. She took me in her team while I was 22 and still foolishly young. In the 5 years that we've spent together at work I always felt like Hélène knew what triggered someone to get better. Sometimes it was hard to accept her remarks as a youngster but in the end , it did improve my skills and gave me a more complete view on how corporates work. In my case I can certainly say that I benefitted from her leadership as she strongly believed in me and basically all of her team members. The most beautiful proof in that is that our entire team got to a better job during a major reorganisation in the company. It proofs that she prepared her team to be future proof. I would recommend her as a people and change manager all day long!
Stijn Noppen
Ik heb heel graag samen gewerkt met Hélène als mijn team lead. Hélène heeft voor mij de basis gelegd van hoe om te gaan met klanten, zowel telefonisch als via e-mail. Deze aangeleerde softskills hebben mee de basis gelegd voor mijn rol als customer experience officer. Naast het professionalisme werd ook de humor op de werkvloer zeker geapprecieerd 😁
Dries Leclercq
Hélène was my direct superior in the ING Contact Center. She took me in her team while I was 22 and still foolishly young. In the 5 years that we've spent together at work I always felt like Hélène knew what triggered someone to get better. Sometimes it was hard to accept her remarks as a youngster but in the end , it did improve my skills and gave me a more complete view on how corporates work. In my case I can certainly say that I benefitted from her leadership as she strongly believed in me and basically all of her team members. The most beautiful proof in that is that our entire team got to a better job during a major reorganisation in the company. It proofs that she prepared her team to be future proof. I would recommend her as a people and change manager all day long!
Stijn Noppen
Ik heb heel graag samen gewerkt met Hélène als mijn team lead. Hélène heeft voor mij de basis gelegd van hoe om te gaan met klanten, zowel telefonisch als via e-mail. Deze aangeleerde softskills hebben mee de basis gelegd voor mijn rol als customer experience officer. Naast het professionalisme werd ook de humor op de werkvloer zeker geapprecieerd 😁
Dries Leclercq
Hélène was my direct superior in the ING Contact Center. She took me in her team while I was 22 and still foolishly young. In the 5 years that we've spent together at work I always felt like Hélène knew what triggered someone to get better. Sometimes it was hard to accept her remarks as a youngster but in the end , it did improve my skills and gave me a more complete view on how corporates work. In my case I can certainly say that I benefitted from her leadership as she strongly believed in me and basically all of her team members. The most beautiful proof in that is that our entire team got to a better job during a major reorganisation in the company. It proofs that she prepared her team to be future proof. I would recommend her as a people and change manager all day long!
Experience
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Ateljee VZW
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Belgium
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Human Resources
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1 - 100 Employee
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directeur a.i. Mens & Organisatie
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Aug 2023 - Present
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WorkWise
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United States
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Loopbaancoach
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Jun 2023 - Present
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Effectis
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Czechia
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Business Consulting and Services
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HR Partner
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Apr 2021 - Present
Effectis, HR-experts met effect! Effectis is een onafhankelijke HR-partner voor een grote diversiteit aan bedrijven. We bieden efficiënte HR-ondersteuning op maat van je onderneming en matchen de juiste experten uit ons team met je specifieke behoefte. Effectis, HR-experts met effect! Effectis is een onafhankelijke HR-partner voor een grote diversiteit aan bedrijven. We bieden efficiënte HR-ondersteuning op maat van je onderneming en matchen de juiste experten uit ons team met je specifieke behoefte.
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Self-employed
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Real Estate
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1 - 100 Employee
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Coach
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Jul 2020 - Present
Life coaching | Stress & burn-out coaching Life coaching | Stress & burn-out coaching
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NN
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Chile
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IT Services and IT Consulting
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1 - 100 Employee
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Change Coach ~ Consultant
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Nov 2019 - Feb 2020
* REORGANISATION of Retail Customer Service: coached Line Mgr in leadership development + advised on team management & on implementing New Way of Working. * Coached team in NWOW and on performance + wellbeing. * R & S: hired all temp. & permanent team members + onboarding. * L & D: mapped training needs + assisted in developping new training trajectories. * REORGANISATION of Retail Customer Service: coached Line Mgr in leadership development + advised on team management & on implementing New Way of Working. * Coached team in NWOW and on performance + wellbeing. * R & S: hired all temp. & permanent team members + onboarding. * L & D: mapped training needs + assisted in developping new training trajectories.
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ING
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1 - 100 Employee
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Change Coach ~ Agile Coach
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Mar 2018 - Apr 2019
* REORGANISATION of Centre of Expertise: set up + implemented NWOW (Agile).* Business Partner to Line Mgrs: coached in leadership & team improvement + advised on HR related matters. * Coached multi-location hybrid teams in NWOW + advised on optimizing process flows.* Agile Coach ad interim for Insurance Team.
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Team Manager @ ING Contact Centre
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May 2012 - Feb 2018
* HR & TEAM MANAGEMENT: individual- and team coaching, selection, on- & offboarding, L & D, upskilling, talent management, performance calibration. Assisted in projects on employee engagement, employer branding, job classification. * OPERATIONAL: increased Customer Centricity mindset in team, optimised process flows and reporting, improved Customer Satisfaction/NPS. Assisted in setting + achieving KPI’s & SLA's.* CHANGE: actively contributed to reorganising ING CC after major expansion in 2016-'17. Show less
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TUI Belgium
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Leisure, Travel & Tourism
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1 - 100 Employee
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Product Manager
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Sep 2009 - Jan 2012
* BUSINESS DEVELOPMENT - market research, price setting, contract negotiation, sales campaigns, branding and publication of products in portfolio. * Scouting, prospecting & forging new partnerships in Greece, Turkey and Morocco.
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Project Manager
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Nov 2007 - Aug 2009
* In charge of a 2 year B2B project with set-up and implementation of NWOW + new software system at 240 local partners in pilot destination Turkey. * I delivered the project before time, on budget and value & within scope + established excellent long-term relationships with all partners and stakeholders locally & in HQ.
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HR Coordinator
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Jan 2004 - Jan 2008
* Recruitment & Selection, on- and offboarding, Learning & Development* SPOC for payroll administration* Coached team members and teamleads abroad* Teamleader of HR coordination team from Jan. 2006 onwards.
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Folies Voyages
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Belgium
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Hospitality
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1 - 100 Employee
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Travel Consultant - Office manager
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Jan 2003 - Dec 2003
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Novotel
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Egypt
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Hospitality
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1 - 100 Employee
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Account manager MICE
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Dec 2001 - Dec 2002
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Tourleader / Destination & Team Chief
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Apr 1994 - Nov 2001
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Education
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2023 - 2024
Centre of Applied Jungian Studies
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2020 - 2021
AIHR | Academy to Innovate HR
HR Analytics Leader -
2018 - 2019
Integral Business Coaching
Kenniscentrum Open Mind -
DISC Benelux Opleidingen
Certified DISC facilitator, DISC is a method to assess behavioral preferences and a tool to improve team collaboration. -
Adkar
Change management -
2017 - 2018
Agile Coach
ING Holland -
Certified Burn-out Coach
Kenniscentrum Open Mind -
2016 - 2016
IFBD (Institute for Business Development)
"Manage yourself" - training in result driven leadership -
Life Coach
Centrum voor Avondonderwijs -
1990 - 1991
HIEPSO
Tourism Management
Community
