Soporte Operaciones

• May 2023 - Present

Help Desk Analyst

• Jan 2023 - Feb 2023

In charge of one of the sites in CDMX; temporary on-site support in the area of IT Support for the company "Givaudan" under Google platforms and lifting requests in Service Now (AskMe ticketing system), reporting to a coordinator located in Queretaro. - Supported in the solution of different tickets and pending issues on site. - Perform the configuration of computer equipment required (set up) for a project in the laboratory. laboratory. - Configuration and tuning of laptops for replacement. Show less

Technology Support Specialist

• Jul 2021 - Apr 2022

User support, configuration and access, administration of office 365 accounts, user and equipment registrations in Active Directory, management with supplier for multifunctional, computer equipment inventory; reporting directly to IT leaders in Argentina and supervisor in Mexico. - Changed the domain of more than 250 computers of the channel in a record time of 15 days. - Contributed with the migration of servers in production of the channel in a period of 20 days, benefiting more than 70% of the total users of the company. - Upgraded over 300 users to a new domain and onto the new Microsoft Office 365 platform with corporate mail. - Enabled equipment and provided support during pandemic to the 300+ users via phone, remote and sometimes onsite. Show less

Technology Information Support Specialist

• Oct 2017 - Jul 2021

User and computer equipment support, Avaya IP telephony configurations, server supervision (File and print server, ENPS, Signiant), permissions configurations and user registrations in ENPS tool (Content for news and digital programs transmission), responsible for the Help Desk process (follow up and lifting of requests, resolution, escalation to next levels, etc.), equipment and cell phone lines management with Telcel provider, process documentation; reporting to leaders in Argentina and coordinator in Mexico. - Physically relocated more than 300 users in the entertainment and sports area in a period of 30 days. - Collaborated with the migration of more than 200 sports users to new locations, reviewing the channel's internet functionality and network access. - Managed and controlled inventory of more than 300 users and 250 equipments of the company, as well as IT assets. - Supervised the proper functioning of the network, internet, fixed IP telephony, mobile telephony, remote conferencing tools. Show less

IT Technical Support

• Jul 2015 - Nov 2016

Gave support from basic users to members of the board of directors in computer equipment, remote and telephone support in national branches and South America, end-user configurations in applications such as: SAP, CRM, CITRIX, MOZY (backups), AVAMAR, reporting to the head of Information Technology. - Absorbed and mastered all the functions of the area in a period of less than 3 months supporting all users of the company. Gave support from basic users to members of the board of directors in computer equipment, remote and telephone support in national branches and South America, end-user configurations in applications such as: SAP, CRM, CITRIX, MOZY (backups), AVAMAR, reporting to the head of Information Technology. - Absorbed and mastered all the functions of the area in a period of less than 3 months supporting all users of the company.

I.T. Infrastructure Engineer

• Apr 2014 - Apr 2015

Management in purchase and sale of computer equipment and accessories, supervision of suppliers and contact for new projects in work and company, Site migration during corporate office move; reporting to the head of Information Technology. - Negotiated acquisition of computer equipment and accessories with Dell and Apple suppliers with better equipment features, saving 15% of the total invested.- Supervised and started up the installations and systems of the corporate offices due to the relocation of domicile:- Structured cabling: dealing with suppliers.- Multimedia links.- Datacenter: Racks, Servers. Show less

I.T. Technical Support Engineer

• Oct 2011 - Apr 2014

Support to users and computer equipment to more than 500 corporate users, registration of users and equipment in active directory, Cisco IP telephony configuration, reporting to the head of Information Technology and Support Coordinator. - Bought, installed and delivered more than 70 workstations in Cd Del Carmen Campeche, the cost of this project exceeded $1M MXN.

I.T. Technical Support Engineer

• May 2007 - Mar 2011

- Technical Support Supervisor - ASPEL administration systems configuration - Network Administration. - Technical Support Supervisor - ASPEL administration systems configuration - Network Administration.