Receptionist

• May 2023 - Present

Regional Guest Services Ambassador

• Apr 2016 - May 2023

Initially based at Nabarro Plc as a guest service co-ordinator and currently working at Addleshaw Goddard near Moorgate in a similar role. Enjoying to be part of a team of 9 people and look after our clients by aiming to provide the best we can, anticipating their needs by the Front office and behind the scenes. Initially based at Nabarro Plc as a guest service co-ordinator and currently working at Addleshaw Goddard near Moorgate in a similar role. Enjoying to be part of a team of 9 people and look after our clients by aiming to provide the best we can, anticipating their needs by the Front office and behind the scenes.

Guest Relations Manager

• Sep 2015 - Apr 2016

Making memories to my Guests, fine tuning the work at the Front Office and aiming to bring the best out of the team.

Guest Service Team Leader

• Aug 2015 - Sep 2015

Effectively managing a group of 10 receptionists,Reporting directly to the Front Office Manager and General Manager,Making sure that targets are achieved and colleagues are motivated,Answering VIP guest enquiries, allocating their needsAchievements: Employee of the month on several occasions

Guest Service Coordinator

• Nov 2012 - Aug 2015

Greeting and helping guests upon arrival & departureUsing Opera to check guests in and out of the hotelConstant present at Front of House, also as Concierge (selling theatre tickets, tours, suggesting restaurants, using extensive local knowledge of the West End & London in general)

Duty Manager

• Jan 2010 - Nov 2012

Operating the shop and managing closely a team of 5, and supervising 2 additional departments & their workersTaking the major role in organising/ conducting private functions, cheese & wine tastingsBeing the head of customer service/ front of houseBeing responsible for the company's health & safety and training new staff membersEfficiently dealing with complaints

Shop Assistant

• Jun 2007 - Jan 2010

Taking care of the daily opening processResponsible for stock taking/turningGetting involved with product selecton and visual merchandising