Operations Manager

• Nov 2022 - Present

• Preparing production planning, designing production roaster, managing plant operators, performing quality controls and following the standards of operations for storing, processing, labelling under the FSSAI. • Negotiating and selecting vendors according the needs and requirements. • Periodic check, maintenance and inspection of all the assets and equipment. • Planning of routes, Auditing of Dispatch & Carrier Management. • Manages & ensures the orders dispatch on time for the platforms like amazon seller, Shopify & Flipkart seller. • Managing the Fleets & ensures the productivity. • Ensuring all the operations are carried on in an appropriate and cost-effective way. Show less

Associate Growth Manager

• Jun 2022 - Aug 2022

Associate Cluster Manager

• Sep 2021 - May 2022

I am responsible for making sure that services are being seamlessly delivered to the clients of an organisation. Involved in variety of task such as leading project teams, solving the problems on real-time basis, monitoring progress, tracking KPIS, Monitoring performance individually & ensuring that the task or project need to be completed within the given time frame Manage optimally entire internal as well as external staffing resources.Collaborate with hiring managers to prepare staffing strategy for existing and future needs.Arrange staffing strategy meetings with objective to recruit methods plus sourcing plans.Collaborate with hiring managers to assure staffing methods are followed to incorporate timely feedback. Show less

Project Manager

• May 2021 - Sep 2021

Coordinating internal resources and vendors for the flawless execution of projects. Ensuring that all projects are delivered on-time, within scope and within budget. Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility. Ensure resource availability and allocation. Develop a detailed project plan to track progress. Coordinating internal resources and vendors for the flawless execution of projects. Ensuring that all projects are delivered on-time, within scope and within budget. Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility. Ensure resource availability and allocation. Develop a detailed project plan to track progress.

Operation Executive

• Jun 2019 - Dec 2020

Worked as a operation executive in DC & Last mile Large Completed a Project on reducing NCD Score from 10% to 0.25% at Berhumpur LML. Inbound Outbound Inventory Management Operation Management Hub Operations Coordination with Line-haul Stakeholder Management Vendor Management Delivery Metrices Wearhouse feasibility Capacity Planning Manpower Planning Vehicle Planning Manpower training Internal Metrices Return Shipments Non-RI-RTO • Accountable for overall hub operations (Inbound, outbound, inventory, RTO) as per operational standard. • Leading and supervising a team of 60 plus members • Ensuring the Business metrics, KPI, and Customer metrics are fulfilled. • Ensuring successful hub performance through tracking, reporting, and providing feedback on delivery executive performance. • Reduce attrition by motivating, training and handling grievances. • Coordinate with central operation team for performance metric and exception if any. • Collection of cash, accounting, and reconciliation 100% with ERP • successfully handled 2019/20 BBD with 0 breach and 0 loss of Shipments. • Reduce customer escalations below 0.04% to achieve a delightful experience • Reduced the NCD score at Berhampur hub 10% to 0.25% • Looking after the operation of 2 Last mile Vendor large hubs apart from FSD hub in South Odisha. Show less

Intern

• May 2018 - Jun 2018

Project on Customer Service & Customer Satisfaction at Bhubaneswar CENTRAL. Customer service Promotion and Discount Alteration & Replacement Wearhousing Supply Chain Management UP Selling Cross selling Project on Customer Service & Customer Satisfaction at Bhubaneswar CENTRAL. Customer service Promotion and Discount Alteration & Replacement Wearhousing Supply Chain Management UP Selling Cross selling