Experience

GCB Services

• United States
• Telecommunications
• 100 - 200 Employee

• Director of Operations

  • Oct 2019 - Present

• Sr. Manager

  • Dec 2014 - Sep 2019

  Responsible for 5G NR Design, E911 (Survey & PSAP Testing), Fiber (Underground & Aerial) Installation, MPE Study, LTE Installation, commissioning & Integration. Responsible & Manage service level agreement (SLA), customer/client satisfaction, productivity, people management & employee satisfaction. Interact with Clients/Stakeholders to facilitate smooth communication to understand and analyse the business requirements and also to identify appropriate solutions to enhance overall customer satisfaction. Daily/Weekly/Monthly/Quarterly business reviews with Clients, plan and Implement operational strategies to ensure enhanced productivity and customer experience. Ensuring KPI targets are met within the planned deadlines, cost & quality norms by ensuring optimum utilization of available resources. Standardize and Stabilize reporting processes across business through project planning, tracking deliverables, SOP creation. Deftly involved in following up the associates performance and manage the discrepancy through existing performance enhancement plans on relevant situations. Direct, lead and motivate teams; imparting continuous on-job training to accomplish greater operational effectiveness. Measuring maturity processes / practices in the organization, analysing gaps & recommending action plans. Assuring that appropriate processes are followed and identifying weak areas to improve adherence and providing suggestions regarding improvement of processes. Instrumental in setting SMART goals and ensuring process improved of client KPIs. Managing a team of front line agents, supervisors and Managers. Active Involvement in initial/lateral Hiring. Significantly contribute in people development and ensure their career enhancement through regular interaction, performance reviews and SKEP (Skills Knowledge Enhancement Plans). Facilitating Monthly Rewards and Recognition's programs focused on agents/support performance appreciation.



SaMax Telecom Pvt. Ltd.

• India
• Telecommunications
• 1 - 100 Employee

• General Manager - Strategy & Planning

  • Apr 2014 - Nov 2014

  Business Development, Client handling, Vendor Management, Team Management, Budgeting and Project planning & scheduling. Business Development, Client handling, Vendor Management, Team Management, Budgeting and Project planning & scheduling.



Airspan Networks

• United States
• Telecommunications
• 500 - 600 Employee

• Program Manager

  • Aug 2012 - Mar 2014

  SPOC to client, responsible for 4G WiMAX Installation & Commissioning, Solar Panel installation at telecom sites, Tower Installation, Inventory Management, Vendor Management, Team Management. SPOC to client, responsible for 4G WiMAX Installation & Commissioning, Solar Panel installation at telecom sites, Tower Installation, Inventory Management, Vendor Management, Team Management.



Nutek India Ltd

• Telecommunications
• 100 - 200 Employee

• Transmission Consultant

  • Feb 2007 - Oct 2009

  Role: Transmission planning, handling Manpower, Preparing Budgets etc..Client: Huawei, IMIL, EricssonRegional Office: Gurgaon, Haryana. Project Participation: 1. Project for Vendor IMIL Infrastructure Major Responsibility: Planning from transmission point of view. Planning of the Transmission Microwave Network using Path Loss 4.2. Project for Vendor Huawei Major Responsibility: Planning from transmission point of view. Planning for RF SurveysPlanning of the Transmission Microwave Network using Path Loss 4.



PT Metro Global Services

• Indonesia
• Telecommunications
• 200 - 300 Employee

• MAJOR ACHIEVEMENT

  • Aug 2005 - Jan 2007

  Reporting Office: Indore 1. Project for Vendor NOKIA to Operator AIRTEL for MP & CG Network as Transmission Network Planner. Major Responsibility: Planning from transmission point of view, BTS swap from SIEMENS to NOKIA. Planning of the Transmission Microwave Network using NOKIA Net Act tool.PCM and Connectivity Plan for network and allocation of the E1 according to the Number of TRX utilized.Company Profile (Metrotel Works):Metrotelworks is working as a Technical Service Provider to Nokia & Ericsson India Pvt. Ltd., which is one of the World leaders in the field of GSM. In India, it is turnkey service provider to telecom giants like BSNL, Bharti, and Hutchison etc. is engaged in Transmission and Network Design and RF Planning and Optimization and Drive Test . Metrotelworks is also providing its services to Siemens.; Successfully completed RF & Transmission of 500 Sites for Bharti Cellular in MP & Chhattisgarh.Successfully completed Transmission planning & Survey in Andaman & Nikobar for Hutch, Vendor Nokia.



B

• Project Engineer

  • Aug 2005 - Jan 2007