Experience

Nirvana Brewery

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Sales Development & Digital Marketing

  • Sep 2021 - Present

  - Generate sales leads and meet decision makers weekly, gaining ~8-12 new accounts a month.- Manage London on and off-trade accounts.- Manage key distribution accounts including LWC, Enotria&Coe, Vintage Roots and Jolly Good Beer.- Manage social media accounts - Instagram post interactions up 300% and follower count up 150%.- Send invoices and assist with credit control. - Process all orders.- Handle customer service & enquiries.- Represent the brewery at tasting events and trade shows.- Provide staff training for new accounts.



Second Chance

• Owner

  • Jan 2019 - Present

  I have an entrepreneurial spirit and a passion for fashion. I run my own Depop store called "Second Chance", and have more than 1K followers. - Responsible for sourcing products, branding, promotion, sales, post & packaging and ensuring complete customer satisfaction. I have an entrepreneurial spirit and a passion for fashion. I run my own Depop store called "Second Chance", and have more than 1K followers. - Responsible for sourcing products, branding, promotion, sales, post & packaging and ensuring complete customer satisfaction.



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Online Delivery Driver

  • Feb 2021 - Sep 2021

  - Wanting to do my bit for the community during the Covid-19 pandemic, I delivered groceries to south east London's most vulnerable. - Strengthened customer service skills by interacting with at least 25 new customers daily (125+ customers weekly), accumulating ~£50 in tips each week.- Collaborated with 3+ colleagues every day to ensure vans were loaded and hit the road ahead of schedule. - Frequently received Sainsbury's 'Love Awards' from colleagues and 'Wow moments' from customers for outstanding service.



Defendza

• Marketing and Strategy Intern

  • Oct 2019 - Mar 2020

  - Conducted market and industry research and generated reports on Excel and PowerPoint to analyse competitors, target markets and demographics.- Presented findings to the board of directors and constructed a business report on Canva.- Assisted with the development of a new sales strategy involving website improvements and increased social media presence. - Conducted market and industry research and generated reports on Excel and PowerPoint to analyse competitors, target markets and demographics.- Presented findings to the board of directors and constructed a business report on Canva.- Assisted with the development of a new sales strategy involving website improvements and increased social media presence.



Greene King

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Front of House

  • Aug 2017 - Sep 2019

  - Developed customer service skills by interacting with 250+ customers weekly, accumulating £100s in tips.- Promoted beers brewed in the pub's own in-house brewery, regularly exceeding monthly sales targets.- Ensured safety measures and guidelines for glass washers and ice machines reached 100% cleanliness at the end of each shift.- Gained valuable experience in stock control, assisting managers with the monthly stock take. - Developed customer service skills by interacting with 250+ customers weekly, accumulating £100s in tips.- Promoted beers brewed in the pub's own in-house brewery, regularly exceeding monthly sales targets.- Ensured safety measures and guidelines for glass washers and ice machines reached 100% cleanliness at the end of each shift.- Gained valuable experience in stock control, assisting managers with the monthly stock take.



The Bullfinch Brewery

• Bartender & Assistant Brewer

  • Jul 2017 - Aug 2017

  - Answered questions for customers, memorising detailed tasting notes and other important details about each beer on the bar's 12 taps - Beers changed on a weekly basis. - Engaged with regular customers to develop meaningful relationships.- Ensured safety measures were followed and PPE was worn at all times within the brewery to prevent injury or contamination.- Followed detailed step-by-step instructions for brewing, kegging and bottling.- Regularly responsible for opening and closing the bar and trusted with own set of keys.- Learnt to use the iZettle card reader and companion Point-of-Sale App.



THREE CHEERS PUB COMPANY LIMITED

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Front of House Staff & Events Assistant

  • Jul 2015 - Jun 2017

  - Assisted managers with the planning and running of events with 100s in attendance, every week.- Frequently exceeded sales targets - £2,000+ most Sundays.- Won a chain-wide sales competition, promoting Cloudhopper, earning myself and 3 friends an all-expenses-paid trip for lunch at The Shard. - Assisted managers with the planning and running of events with 100s in attendance, every week.- Frequently exceeded sales targets - £2,000+ most Sundays.- Won a chain-wide sales competition, promoting Cloudhopper, earning myself and 3 friends an all-expenses-paid trip for lunch at The Shard.



Oakfield Preparatory School

• Education Administration Programs
• 1 - 100 Employee

• Sports Coach

  • Sep 2015 - Jun 2016

  - Collaborated with 6 other members of coaching staff to provide P.E. and Games lessons for 100s of children aged 3 to 11.- Ran a wide variety of co-curricular clubs on my own, producing lesson plans and submitting equipment request forms weeks in advance.- Contacted coaches from other schools by phone and email to organise matches and joint training sessions.- Produced an Excel spreadsheet of every child's times/scores in each sport/event for the head of sport to track their progress.- Widely regarded as the best gap-student the school have ever had and was told I had a job waiting for me if I ever wanted to come back.



Alleyn's School

• Pool Plant Operator and Lifeguard

  • Sep 2015 - Jun 2016

  - RLSS Lifeguard, First Aid and Pool Plant Operator certified. - Responsible for monitoring water cleanliness, chlorine concentration and safe treatment of pool water with chemicals.- Ensured safety measures were followed and PPE was worn at all times. - Ensured hazardous chemicals were handled and stored correctly at all times. - RLSS Lifeguard, First Aid and Pool Plant Operator certified. - Responsible for monitoring water cleanliness, chlorine concentration and safe treatment of pool water with chemicals.- Ensured safety measures were followed and PPE was worn at all times. - Ensured hazardous chemicals were handled and stored correctly at all times.