Senior Business Consultant

• Oct 2022 - Present

Senior Business Development Manager

• Nov 2021 - Present

Enterprise Account Manager

• Oct 2020 - Nov 2021

Business Development Manager APAC

• Dec 2019 - Oct 2020

Account Director

• Apr 2019 - Sep 2019

Account Manager

• May 2018 - Mar 2019

Senior Account Manager

• Apr 2016 - May 2018

Global Account Manager

• May 2011 - Apr 2016

Client Servicing:Manage and develop new business opportunities with existing clients (local and multinational enterprise accounts. Foster and build good CXO level customer relationship, while demonstrate understanding of customers' business challenges.Strategy and Solution Development:Work closely with both internal and external stakeholders in driving strategy and developing solutions to ensure that both customers' requirements and budgets are metPresenting solution concepts to clients, as well as follow up and closing the deals.

Sales and Marketing Manager

• Feb 2009 - Apr 2011

o Relationship building with clients to understand and identify their training needs before proposing appropriate training solutions o Prepare sales proposals for potential and existing clients to secure in-house training dealso Liaise with trainers to fulfil clients’ training needs, and ensure excellent deliverance of training solutions to clientso Attend to clients’ presales enquiries and compile feedback from clients (through evaluation forms) after every training seminar; and manage any customer service issues that may ariseo Prepare monthly seminars’ P&L report for review by Director, Sales & Business Developmento Cost management and pricing for all training solutionso Planning for new calendar of seminars on every half-yearly basiso Create EDMs to promote to respective seminars to existing and non-existing clients on a regular basiso Logistics preparation (include oversees printing of training materials, liaising with hotel vendors) and ensure smooth deliverance of trainingo Market research and propose new business ideas to expand portfolioo Design and production of marketing collaterals o Regular updates for corporate website contents and visual collateralso Prepare press release on quarterly basis o Oversees the preparation and release of quarterly market reporto Plan and oversees execution of customer appreciation eventso Manage SME Toolkit Singapore and Malaysia (a collaboration with International Finance Corporation, a subsidiary of World Bank, and IBM)o Contents management to drive sales leads for organisation’s products and services