Gwenn Robison CGSP
Director of Client Experience & Engagement at VegasTickets.com- Claim this Profile
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Topline Score
Bio
Credentials
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Creating a Positive Customer Experience (2017)
LinkedInAug, 2022- Nov, 2024 -
Certified Guest Service Professional
American Hotel & Lodging Educational InstituteMay, 2014- Nov, 2024 -
Concealed Weapon for Firearm License
State of FloridaAug, 2014- Nov, 2024 -
Las Vegas Metropolitan Police Department
Concealed Firearm PermitAug, 2013- Nov, 2024
Experience
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VegasTickets.com
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United States
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Entertainment
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1 - 100 Employee
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Director of Client Experience & Engagement
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Sep 2021 - Present
Vegas Tickets is the source for the most sought-after tickets and shows, concerts, comedy or sporting events in Las Vegas or on the strip and around the world. Vegas Tickets is an independently owned and operated, licensed ticket broker that specializes in obtaining premium and sold out events nationwide. Vegas Tickets is the source for the most sought-after tickets and shows, concerts, comedy or sporting events in Las Vegas or on the strip and around the world. Vegas Tickets is an independently owned and operated, licensed ticket broker that specializes in obtaining premium and sold out events nationwide.
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Machine Guns Vegas
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3430 Polaris Ave. Las Vegas, NV. 89112
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Director of Concierge Development
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May 2015 - Mar 2020
I represent MGV to the entire community of Las Vegas hotel concierge including hospitality groups sales individuals. I conduct sales calls and training on site and in house to ensure excellence in customer service satisfaction and attend numerous association meetings to support hospitality in general. I represent MGV to the entire community of Las Vegas hotel concierge including hospitality groups sales individuals. I conduct sales calls and training on site and in house to ensure excellence in customer service satisfaction and attend numerous association meetings to support hospitality in general.
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Caesars Palace Las Vegas Hotel & Casino
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Saudi Arabia
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Hospitality
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1 - 100 Employee
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Lead Concierge
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Dec 2010 - Jan 2015
Lead Concierge Las Vegas, NV. 702-236-2532 Chef Concierge, Debbie Brumfield Provided full concierge service at the highest level of Forbes standards to all hotel guests, VIP’s and transient clientele in the hotel lobby and call centers. I interacted and supported department of 53 skilled management, supervisors and staff on a daily basis with; mentoring, administration reports. Worked as relief supervisor on duty in addition to assisting guests with arrangements for purchase of; show tickets, Spa appointments, transportation arrangements, dining reservations, cabana reservations, directions and night life utilizing 13 different computer programs in a fast paced environment. Each and every guest received a complete and detailed itinerary of their entire stay building guest relationship and confidence while securing guest loyalty to the brand of Caesars Palace. Show less
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MGM Grand Hotel & Casino Las Vegas
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United States
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Hospitality
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700 & Above Employee
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Concierge
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Oct 2006 - Dec 2010
I provided full concierge service in fast paced hotel environment to guests in the main lobby and call center providing guests with complete resort itinerary confirmations for show tickets, spa appointments, dining reservations, amenities, cabana reservations, tours, transportation arrangements, directions and night life utilizing 15 different computer programs. Assisted management when ever requested on department projects and with up dating daily pre shifts on company wide updates with pertinent product offerings and information including nine major Las Vegas boulevard properties of the MGM Grand International. Acted as mentor and offered assistance to 57 concierge and staff using my personal performance as guideline. Received the coveted Les Clef d’ Or gold crossed keys during my employment at MGM signifying the highest level of guest service obtainable in the world for concierge in the field of hospitality. Show less
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Mandalay Bay Resort and Casino
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Hospitality
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700 & Above Employee
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Concierge, Restaurant Reservations & Information, Pool Supervisor
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Feb 1999 - Sep 2006
On a daily basis I oversaw a staff of 130 lifeguards indirectly and 35 pool attendants directly with daily operations at the facility. I was responsible for cleaning and preparing the 5 acre facility at closing utilizing my staff in its maximum efficiency. I utilized and implemented a rotation schedule in efforts to maintain the facility cleanliness with maintenance department. I was responsible for the entire facility for its safety, cleanliness, and presentation as well as adhering to OSHA, MSDS regulations and handling. I was involved in the hiring and processing of all facility attendants. I conducted and was responsible for training the staff in hotel operations standard operating procedures as relating to the facility, functions and guest service. I responded on site to all safety, security and guest service challenges and I am very familiar with state regulations for water safety and chemical handling. I was certified in First Aid Responders, CPR, and certified Lifeguard. I worked daily with hotel management and facility engineers, and as a liaison with hotel maintenance, convention and catering, food and beverage departments to make all arrangements in preparation for planned convention food and beverage events and concerts. Show less
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Bally's Hotel and Casino
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Las Vegas, Nevada Area
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VIP Services Lounge
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Jul 1998 - Dec 1998
Provided VIP’s and casino players with personalized registration and room assignments as well and made all arrangements as directed by casino host staff for on and off the property arrangements for golf, transportation, dining and entertainment. Maintained the lounge and secured its amenity inventory Provided VIP’s and casino players with personalized registration and room assignments as well and made all arrangements as directed by casino host staff for on and off the property arrangements for golf, transportation, dining and entertainment. Maintained the lounge and secured its amenity inventory
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Renaissance Wailea Beach Resort
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Wailea, Maui, Hawaii
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Concierge, Front Desk, Beach Club Host, Pool Supervisor
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Jan 1992 - Jan 1998
I worked at this Five Diamond resort for several years moving to three different departments as directed by management, gaining valuable experience in each department providing me with a solid hotel operations base of knowledge and understanding. I have worked in, and was given opportunities to mentor and intern in departments such as; Front Office, PBX, Reservations, Housekeeping, Concierge, Pool, Bell Desk -Valet and F&B. All of which I excelled at and was invaluable to my management training on property courses. As supervisor I oversaw a department of 20 employees working together to maintain the highest level of guest service at the Five Diamond Level. Worked with maintenance, security and catering on a regular basis to maintain and prepare for event functions. I held water safety and CPR certificates as well as First Aid. I was responsible to maintain all records to comply with OSHA and the state of Hawaii’s regulations for handling and storage of dangerous chemicals. I implemented and was tasked with buying and placing all hotel logo merchandise orders directly with wholesalers displayed at the hotel. I displayed, sold and maintained inventory of over 20 items for sale and conducted inventory and loss prevention. I was awarded Employee of the month in Sept. 1997 for my efforts and excellence in guest services. Show less
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Education
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2006 - 2017
TISOH- The International School of Hospitality
Certificate, Certified Guest Service Professional -
1981 - 1983
Highline College
Associate's Degree, Fashion Merchandising/Business
Community
