Systems Engineer/Salesforce Administrator

• Nov 2020 - Present

Salesforce Administrator

• Nov 2017 - Nov 2020

Product Owner / Senior Business Analyst

• Nov 2016 - Nov 2017

Product Owner on desktop application development team built on Salesforce Service Cloud application.

Business Process Analyst

• Sep 2015 - Nov 2016

Business process analyst Agile Scrum team member, Business PM SharePoint designer/administrator

Implementation and Project Coordinator

• Mar 2014 - Nov 2016

Claims and benefit coordination and education, clinic provider group liaison, implementation, clinic expansion, IT and Telecom coordinator, project execution,

Health & Wellness Concierge

• Apr 2011 - Mar 2014

New hire orientations; employee benefits; claims management; employer clinic operations; clinic implementation; program management; process creation; employee wellness program management

Salesforce Business Architect

• Nov 2017 - Nov 2020

Certified Salesforce Administrator and Business Architect on the development team for a large org with more than 4000+ active users and growing. Responsible for (and not limited to) user maintenance, reporting, custom object creation and maintenance, Process Builder, requirements gathering, defect resolution and daily coordination with our business and dev partners. While our org was built on Classic we are transitioning to Lightning and all new development is done on Lightning. I have created… Show more Certified Salesforce Administrator and Business Architect on the development team for a large org with more than 4000+ active users and growing. Responsible for (and not limited to) user maintenance, reporting, custom object creation and maintenance, Process Builder, requirements gathering, defect resolution and daily coordination with our business and dev partners. While our org was built on Classic we are transitioning to Lightning and all new development is done on Lightning. I have created and I maintain more than 20 demo videos explaining how to use our org including several on reporting. Show less Certified Salesforce Administrator and Business Architect on the development team for a large org with more than 4000+ active users and growing. Responsible for (and not limited to) user maintenance, reporting, custom object creation and maintenance, Process Builder, requirements gathering, defect resolution and daily coordination with our business and dev partners. While our org was built on Classic we are transitioning to Lightning and all new development is done on Lightning. I have created… Show more Certified Salesforce Administrator and Business Architect on the development team for a large org with more than 4000+ active users and growing. Responsible for (and not limited to) user maintenance, reporting, custom object creation and maintenance, Process Builder, requirements gathering, defect resolution and daily coordination with our business and dev partners. While our org was built on Classic we are transitioning to Lightning and all new development is done on Lightning. I have created and I maintain more than 20 demo videos explaining how to use our org including several on reporting. Show less

Supervisor

• Dec 1997 - Dec 2010

manage employees; production and quality metrics; goal setting; employee benefits; new hire orientations; pay high dollar medical claims; manage material misrepresentation investigations; compliance; employee wellness programs manage employees; production and quality metrics; goal setting; employee benefits; new hire orientations; pay high dollar medical claims; manage material misrepresentation investigations; compliance; employee wellness programs