Gwendolynn Smith

Less-than-Truckload & Managed Services Director at Redhawk Global, LLC
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Contact Information
us****@****om
(386) 825-5501

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Experience

    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Less-than-Truckload & Managed Services Director
      • Jun 2013 - Present

    • LTL Services Manager
      • Nov 2017 - Present

      Less-than-Truckload Department ManagerKey Account Management Manage inbound/outbound DC shipments from our warehouseCreate, implement and manage SOP for client supply chainsManage vendor relationships, customer specific pricing and carrier relationshipsManage carrier freight claims and conflict resolutionProvide logistics data, rate and project analysisLess-than-truckload OperationsBooking, Quoting, Tracking, Customer ServiceIntercept and Expedited SolutionsCourier, White-Glove, Customized Delivery SolutionsLarge scale ocean consolidation programs, off-site warehousing solutionsSupply Chain Management, Data AnalysisLTL Customer Billing, Carrier Disputes, Freight bill auditingPricing and Strategic Tariff Negotiation Show less

    • Key Account Services
      • Jun 2013 - Nov 2017

      *Key Account Management∗Less-than-truckload Operations∗Booking, Quoting, Tracking, Customer Service∗Intercept and Expedited Solutions*Courier, White-Glove, Customized Delivery Solutions*Supply Chain Management, Data Analysis*LTL Customer Billing, Carrier Disputes, Freight bill auditing*Claims

    • Truck Transportation
    • 700 & Above Employee
    • Linehaul Dispatcher
      • Oct 2012 - May 2013

      Linehaul Dispatcher ∗AS-400, Hazmat Tracking Enforcer, Placarding, MS Outlook, MS Excel, Scanner, Document Scanner∗Dispatch Drivers: City (also download to Handhelds using Load Plan) and Road, Manifest Clerk duties∗Coordinate with Central Dispatch to plan loads, Meet strict cut times, Prepare loads for set schedules∗Enter and scan driver logs, Driver error log report, Billing, Tracking, Rating of Shipments∗Prepare and Plan Vacation Coverage Scheduling and Distribution Show less

    • Manifest Clerk
      • Jul 2012 - Oct 2012

      Manifest Clerk ∗ AS-400, Hazmat Tracking Enforcer, Placarding, Lotus, Scanner∗ Manifest over 40-60 loads per night (3rd shift HUB), auditing for misloads, bill count, and accuracy∗ Dispatch drivers from meet points, Enter truck checks ∗ Customer Service, Track shipments and enter customer pick-up requestsPromoted to Linehaul Dispatcher

    • United States
    • Restaurants
    • 700 & Above Employee
    • Shift Manager
      • May 2012 - Jul 2012

      ∗ Opened Store for breakfast, Prepared breakfast products, Lunch rush ∗ Coordinator, Cashier, Sandwich Maker, Grill Op, Speaker, Trainer ∗ Prepared cash for drawers, Counted and verified safe, Deposited money in Brinks safe ∗ Created day-plan, Recorded Daily food safety and temp log, Recorded and Counted Inventory ∗ Opened Store for breakfast, Prepared breakfast products, Lunch rush ∗ Coordinator, Cashier, Sandwich Maker, Grill Op, Speaker, Trainer ∗ Prepared cash for drawers, Counted and verified safe, Deposited money in Brinks safe ∗ Created day-plan, Recorded Daily food safety and temp log, Recorded and Counted Inventory

    • United States
    • Restaurants
    • 700 & Above Employee
    • Crew Member
      • Jun 2011 - Aug 2011

      ∗ Coordinator, Cashier, Sandwich Maker, Grill Op, Speaker (All store duties) ∗ Trained new employees, Coordinated other employees and assisted when they fell behind ∗ Opened and closed store ∗ Coordinator, Cashier, Sandwich Maker, Grill Op, Speaker (All store duties) ∗ Trained new employees, Coordinated other employees and assisted when they fell behind ∗ Opened and closed store

    • Office Assistant
      • Oct 2010 - Jan 2011

      ∗ Copied, faxed, filed, cleaned, operated office equipment, ran errands ∗ Created my own Excel workbooks for word processing and data entry ∗ Prepared medical billing from online database ∗ Assisted professors in the College of Pharmacy office ∗ Copied, faxed, filed, cleaned, operated office equipment, ran errands ∗ Created my own Excel workbooks for word processing and data entry ∗ Prepared medical billing from online database ∗ Assisted professors in the College of Pharmacy office

    • United States
    • Restaurants
    • 700 & Above Employee
    • Crew Member
      • May 2009 - Aug 2010

      ∗ Coordinator, Cashier, Sandwich Maker, Grill Op, Speaker (All store duties) ∗ Trained new employees, Coordinated other employees and assisted when they fell behind ∗ Opened and closed store ∗ Coordinator, Cashier, Sandwich Maker, Grill Op, Speaker (All store duties) ∗ Trained new employees, Coordinated other employees and assisted when they fell behind ∗ Opened and closed store

    • United States
    • Restaurants
    • 700 & Above Employee
    • Crew Member
      • Jun 2007 - Sep 2008

      ∗ Coordinator, Cashier, Sandwich Maker, Grill Op, Speaker (All store duties) ∗ Trained new employees, Coordinated other employees and assisted when they fell behind ∗ Opened store ∗ Awarded Employee of the Month ∗ Coordinator, Cashier, Sandwich Maker, Grill Op, Speaker (All store duties) ∗ Trained new employees, Coordinated other employees and assisted when they fell behind ∗ Opened store ∗ Awarded Employee of the Month

    • United States
    • Accounting
    • 700 & Above Employee
    • Waiver
      • Jan 2007 - Apr 2008

      ∗Waived to customers, even in chilling temperatures, for marketing purposes ∗Organized and filed customer data, Analyzed customer data and filed local tax forms for customers ∗Waived to customers, even in chilling temperatures, for marketing purposes ∗Organized and filed customer data, Analyzed customer data and filed local tax forms for customers

Education

  • The Ohio State University
    Bachelor of Science in Business Administration, Specialization: Logistics Management
    2010 - 2014

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