Experience

TFC Recycling

• United States
• Environmental Services
• 1 - 100 Employee

• Communications Specialist

  • Oct 2017 - Present



Sims Limited

• Australia
• Environmental Services
• 700 & Above Employee

• Commercial Sales Administrator

  • Dec 2014 - Present

  • Implemented new pricing procedures that reduced supplier price changes from a 3 day process to a single day. • Corrected significant compliance deficiencies at all facilities resulting in zero Notice of Violation from the EPA. • Set new policy standards for information flow process reducing daily freight discrepancies 70 lines to 5 lines • Implemented new pricing procedures that reduced supplier price changes from a 3 day process to a single day. • Corrected significant compliance deficiencies at all facilities resulting in zero Notice of Violation from the EPA. • Set new policy standards for information flow process reducing daily freight discrepancies 70 lines to 5 lines



Sew Pure and Lovely Boutique

• Virginia Beach, Va

• Owner

  • Aug 2013 - Present

  I oversee my e-commerce retail craft company's sales and online presence. This includes maintaining and updating the designs and brand marketing and financial databases of online activities. To increase revenue and website traffic, I have implemented strategies via blogging, social medias, search engines, competitor analysis and industry trends. The customer experience is pivotal and it is monitored daily and improvements are continual I oversee my e-commerce retail craft company's sales and online presence. This includes maintaining and updating the designs and brand marketing and financial databases of online activities. To increase revenue and website traffic, I have implemented strategies via blogging, social medias, search engines, competitor analysis and industry trends. The customer experience is pivotal and it is monitored daily and improvements are continual



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Customer Relations Specialist

  • Sep 2014 - Aug 2015

  Resolved customer issues and complaints with urgency and professionalism. Organized and implemented facility safety training records for corporate fiscal year for 120 employees. Compiled documents/packets for new hires and entered data as necessary for record compliance. Reconciled 3 contractor’s monthly accounts for payment approval • Created new position that managed customer service needs for 7 facilities covering 2 states Resolved customer issues and complaints with urgency and professionalism. Organized and implemented facility safety training records for corporate fiscal year for 120 employees. Compiled documents/packets for new hires and entered data as necessary for record compliance. Reconciled 3 contractor’s monthly accounts for payment approval • Created new position that managed customer service needs for 7 facilities covering 2 states



Farm Fresh Food and Pharmacy

• Virginia Beach

• Assistant Director

  • Jun 2012 - Aug 2013

  Successfully provided aggressive cost control for total store operations while managing 8 departments and leading 65 employees. Determined proper inventory levels in departments and established procedures for maintaining proper inventory levels; ensured proper adherence to federal and state health codes, food safety protocols and fire safety standards • Implemented new departmental training for personnel that included learning assessments and employee development which contributed to the decrease in overall annual training by $30,400.00 • Prepared and presented Safety Banner Project to corporate leaders, department and operations managers that was utilized by thirteen different store entities resulting in a decrease of store accidents and violations to the organization’s desired standard of less than 6% per fiscal year • Audited and tracked backroom inventory valued at $1.2 million with less than 8% discrepancy; which is 4% less than the desired standard of 12% Show less



Tidewater Finance Company

• United States
• Financial Services
• 1 - 100 Employee

• Paralegal

  • Jan 2001 - Jan 2006

  Represented the company in federal court cases monthly in the jurisdictions of Prince Georges County, MD; Baltimore City, MD; Newport News, VA; and Norfolk, Va. Performed legal research to gather relevant case information; prepared contracts for reorganization of debts to be presented to trustee for compliance • Implemented SOP’s and training for new paralegals and file clerks; improving retention rates by 80% and building a cohesive litigation team • Managed 375 high profile cases for two corporate attorneys resulting in the successful closing of a class action case. Show less



Harry Jernigan Law Office

• Norfolk, Virginia Area

• Legal Secretary

  • Jan 1999 - Jan 2001

  Daily support for 4 attorneys and 4 paralegals; responsible for legal complaints, briefing new clients, building new cases, securing payments; providing proper attorney billing to the courts and clients. • Developed new standards for ordering and distributing office supplies decreasing the annual budget by 24% Daily support for 4 attorneys and 4 paralegals; responsible for legal complaints, briefing new clients, building new cases, securing payments; providing proper attorney billing to the courts and clients. • Developed new standards for ordering and distributing office supplies decreasing the annual budget by 24%