School Career Coordinator, Medical Assistant, Medical Office Specialist, Pharmacy Tech

• Apr 2023 - Present

Health System Specialist

• Oct 2019 - May 2023

PRN Health Screener

• Dec 2013 - Sep 2019

Obtain & record Manual Blood pressures and Heart rate measurements Obtain & record manual body composition and BMI Screening cholesterol and glucose levels(using standard finger stick protocol Post screening consultations/explain test and evaluation results to patients, advise and answer appropriate health related questions. Perform administrative duties Obtain & record Manual Blood pressures and Heart rate measurements Obtain & record manual body composition and BMI Screening cholesterol and glucose levels(using standard finger stick protocol Post screening consultations/explain test and evaluation results to patients, advise and answer appropriate health related questions. Perform administrative duties

Medical Assistant Instructor/Pre-Req

• Oct 2013 - Mar 2014

Guide students through a introductory curriculm, focused on: Professionalism, Medical Terminology, Anatomy &Physioligy, Master Student Study Skills ,Bblood Borne Pathogens, HiPAA. Guide students through a introductory curriculm, focused on: Professionalism, Medical Terminology, Anatomy &Physioligy, Master Student Study Skills ,Bblood Borne Pathogens, HiPAA.

Section Leader

• Apr 2012 - Oct 2013

Managed schedule, and normal clinic operations, maintain supplies, equipment levels and maintenance. Initiate Inservices/training, per Medical Director. Attend meetings, assigned daily assingment. Write medical technicians/LVN evaluation appraisal, manage the overall operations of the clinic staff. Aid the providers in patient flow, emergent transport and other preventive measure. Managed schedule, and normal clinic operations, maintain supplies, equipment levels and maintenance. Initiate Inservices/training, per Medical Director. Attend meetings, assigned daily assingment. Write medical technicians/LVN evaluation appraisal, manage the overall operations of the clinic staff. Aid the providers in patient flow, emergent transport and other preventive measure.

Medical Squadron Supervisor

• Sep 2011 - Oct 2013

- Strengthened patient satisfaction through streamlining clinic procedures and improving customer service, efforts led to 98% patient satisfaction score. Introduced “Disney’s Quality Service Approach” to customer service training. - Increased skills and capabilities over 40% through development of rigorous training program. - Improved appointment scheduling, boosted appointments 24% and reduced appointment no shows by 37% for the Pediatric unit. - Reduced acute network deferrals by 80% which significantly improved continuity of care, efforts led to savings of $55K. - Spearheaded Family Health Initiatives— orchestrated flawless flu program organizing immunizations for over 10,000 personnel. Achieved 90% program goal 1 month ahead of schedule. - Noted by supervisors and coworkers for sensitivity, rapport, and professionalism in relating to patients and medical staff. Promoted an environment that fostered caring relationships and ensured the unique needs of each patient were met. Show less

Critical Care ICU Technician/Unit supervisor

• Jun 2004 - Sep 2011

- Led team of over 20 personnel for Cardiac Intensive Care Flight team. Instrumental in planning, organizing, and implementation of training activities and flight orientation program. DEMONSTRATED CRITICAL THINKING AND PROBLEM SOLVING SKILLS; researched and purchased dual oxygen splitters for ICU beds. Assisted in stabilization and transport of over 70 critical air transport patients to higher level of care. Provided care for over 700 combat and civilian patients while deployed in austere condition in support of Operation Iraqi Freedom. PLAN, DEVELOP, EXECUTE, AND MONITOR $1.8 MILLION BUDGET; monitor and track budget execution, ensure all expenditures are consistent with plan; identify and resolve discrepancies. Managed equipment valued at $680,000. Improved efficiencies in administrative support activities. Planned and initiated improvement projects to ensure quality care for injured patients. Resolved customer complaint; leveraged compassionate, empathetic style to calm patients. Ensured patient satisfaction without comprising policies or procedures. Demonstrated professionalism, courtesy and tact on all occasions, despite stressful situations. COMMUNICATED EFFECTIVELY with military and civilian leaders at all organizational levels. Prepared emails, reports, and memorandums for executive leadership. Served as subject matter expert on regulations and policies. PROVIDED TRAINING AND MENTORED PERSONNEL TO EXCEED EXPECTATIONS AND MEET ORGANIZATIONAL GOALS. TRAINED TRAINING AND DEVELOPMENT. Identified staff learning needs and created training program to address learning gaps. - Commended with The Air Force Commendation Medal for coordinating delivery of top quality care to over 4,600 critically ill and injured patients -Saved $15,000 in equipment costs through in-depth review and recovery of inventory -Devised processes to manage fluctuating critical patient caseload in the Intensive Care Unit while deployed to Iraq. Efforts contributed to 98% patient survival rate. Show less