Experience

Explorica

• Educational Tour Director

  • Jun 2019 - Present

  Leading a tour group of 29 American students across European cities (Berlin, Warsaw, Krakow, Prague, Nuernberg, and Munich) providing historical, cultural information and logistical support whilst offering an active, educational and fun journey. Checking the group in and out of hotels, and being the liaison between them and travel suppliers such as hotels, restaurants, museums and bus companies.



Thomas Cook Airlines Ltd

• Air Stewardess

  • Feb 2007 - Sep 2019

  Winter 2016/17/18/19 Contract with Thomas Cook Scandinavia, based in LPA, operation on flights to and from Sweden, Norway and Finland.May 2015: Competition winner design for the Thomas Cook Airlines Ltd 'Crew Chatter' website logo.July 2014: Awarded for being top performing crew member in BHX.Sales incentive winner on numerous occasions.Awards for Succeeding as One Team and Drive for Results.Deliver the highest standards of safety, whilst providing outstanding customer… Winter 2016/17/18/19 Contract with Thomas Cook Scandinavia, based in LPA, operation on flights to and from Sweden, Norway and Finland.May 2015: Competition winner design for the Thomas Cook Airlines Ltd 'Crew Chatter' website logo.July 2014: Awarded for being top performing crew member in BHX.Sales incentive winner on numerous occasions.Awards for Succeeding as One Team and Drive for Results.Deliver the highest standards of safety, whilst providing outstanding customer service.Dealing with medical and unexpected situations.Cash handling & ensuring profit and selling targets are achieved.Working as part of a team.Administration (flight reports, medical and accounting documents). Show more Show less



Global Translation Services Ltd

• Interpreter and Translator

  • Mar 2007 - Nov 2014

  English – Hungarian Interpreter & Translator Simultaneous, consecutive and ad hoc interpreting for businesses, agencies and individuals.



Atlas Logistics UK Ltd

• Part Time Sales & Marketing Assistant

  • Feb 2013 - Nov 2013

  Communicating with potential clients & keeping in touch with the existing customers.Telesales.Assisting with the development of sales support and marketing documentation including project profiles, company flyers, presentations and direct marketing.Maintaining & updating the company and client databases.Providing administrative support to the department as required.Answering clients quote requests and queries.



The Belfry Business, Golf & Leisure Resort

• Receptionist Shiftleader

  • Nov 2007 - Mar 2008

  Leadership and support of the reception team, running the shifts smoothly and efficiently. delegating tasks. Managing complex relationships between departments e.g. housekeeping, restaurants, reservations and events. Providing high quality administrative and secretarial support to the Front of House Department. (Filing, photocopying, data entering.)Using my initiative to ensure all tasks are completed.Managing all call handling. Working well under pressure.Complaint… Leadership and support of the reception team, running the shifts smoothly and efficiently. delegating tasks. Managing complex relationships between departments e.g. housekeeping, restaurants, reservations and events. Providing high quality administrative and secretarial support to the Front of House Department. (Filing, photocopying, data entering.)Using my initiative to ensure all tasks are completed.Managing all call handling. Working well under pressure.Complaint handling, making sure that individual needs are met. Show more Show less



Hilton Birmingham Metropole

• Receptionist & Business / Executive Lounge Receptionist

  • Feb 2005 - Feb 2007

  Managing & dealing with VIP guest requests and enquires. Ensure Hilton Honors enrolment targets are achieved.