Gwen Eccleston
Office Manager at University Hospitals Birmingham Charity- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
West Midlands, England, United Kingdom, UK
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Experience
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University Hospitals Birmingham Charity
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United Kingdom
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Philanthropic Fundraising Services
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1 - 100 Employee
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Office Manager
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Nov 2018 - Present
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Committee Secretary
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Oct 2021 - Present
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Administration Officer
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Apr 2015 - Oct 2018
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Little Hearts Matter
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United Kingdom
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Non-profit Organizations
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1 - 100 Employee
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Fundraiser
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Jan 2012 - Mar 2015
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Membership, Online and Fundraising Administrator
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Jan 2010 - Jan 2012
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Website and Database Administrator
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Nov 2007 - Jan 2010
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Customer Support Team Leader
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2004 - 2007
Managing and training a team of Customer Support Assistants to ensure daily response targets were met. Responding to a large volume of routine and escalated queries by email and telephone. Extensive use of website CMS and photo scanning and editing. Managing and training a team of Customer Support Assistants to ensure daily response targets were met. Responding to a large volume of routine and escalated queries by email and telephone. Extensive use of website CMS and photo scanning and editing.
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Education
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2020 - 2021
The Chartered Governance Institute
Certificate, Charity Law and Governance -
2010 - 2011
Institute of Fundraising
Diploma in Fundraising MInstF(Dip), Fundraising -
The Open University
Certificate in Higher Education, Open (Eng Lit, Humanities, Creative Writing) -
1995 - 2000
Dame Elizabeth Cadbury School
Gcse, 4 A* 2A 2B 2C
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