Experience

Docketly

• United States
• Legal Services
• 1 - 100 Employee

• Customer Success Manager

  • Mar 2021 - Present



Blue Mountain Arts

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Customer Service and Operations Management

  • 2006 - Jan 2021

  Supervisor over Customer Service and Order Management. Responsible for daily production in communications and data processing including staffing allocation and performance evaluation. Key focus on leadership/staff development, customer service/problem solving, building/maintaining strong relationships. Part of the Operations Management team responsible for customer communication, satisfaction, and execution of processes between sale and fulfillment.

• Sales Administrator

  • Jul 2007 - Sep 2010

  *Office administration and sales support for national sales reps. *Maintaining rep organization updates internally.*Providing updated resources and promotional materials to sales reps.



Starfall Education Foundation

• United States
• E-Learning Providers
• 1 - 100 Employee

• Customer Service Representative

  • 2009 - 2010

  * Providing assistance to customers regarding questions with past or future orders. * Processing incoming orders by fax, phone, mail, and email. * Additional internal administration * Providing assistance to customers regarding questions with past or future orders. * Processing incoming orders by fax, phone, mail, and email. * Additional internal administration