Guy Dickinson
Managed Services Administrator at Integrated IT Solutions, Inc.- Claim this Profile
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Bio
Peter zhao
During the course of almost 4 years that I knew Guy, we've seen and dealt with many technical issues risen from the system migration of Alpha to Duplex and later the introduction of Planet and later E-trans. I am a customer service import specialist however I was assigned to assist Guy when there is a PC related issue. I knew Guy as a hard working, diligent, respectable, and knowledgeable colleague who loved to put in the extra time and go above and beyond even if it's something beyond this control. He never gives up and always knew if a problem occurs there must be a way to fix it. I've seen him working long hours well into the night to solve a problem that's as small as a single work station to make sure that person will have a smooth PC to operate the next day. I personally recommend Guy Dickson because he's the type of worker who can become an instant asset any where he goes.
Richard Dougherty
Guy is a detail oriented worker. He is relentless in getting his tasks done, as well as helping others. He follows up to ensure that people are happy and satisfied with the work that he performed.
Peter zhao
During the course of almost 4 years that I knew Guy, we've seen and dealt with many technical issues risen from the system migration of Alpha to Duplex and later the introduction of Planet and later E-trans. I am a customer service import specialist however I was assigned to assist Guy when there is a PC related issue. I knew Guy as a hard working, diligent, respectable, and knowledgeable colleague who loved to put in the extra time and go above and beyond even if it's something beyond this control. He never gives up and always knew if a problem occurs there must be a way to fix it. I've seen him working long hours well into the night to solve a problem that's as small as a single work station to make sure that person will have a smooth PC to operate the next day. I personally recommend Guy Dickson because he's the type of worker who can become an instant asset any where he goes.
Richard Dougherty
Guy is a detail oriented worker. He is relentless in getting his tasks done, as well as helping others. He follows up to ensure that people are happy and satisfied with the work that he performed.
Peter zhao
During the course of almost 4 years that I knew Guy, we've seen and dealt with many technical issues risen from the system migration of Alpha to Duplex and later the introduction of Planet and later E-trans. I am a customer service import specialist however I was assigned to assist Guy when there is a PC related issue. I knew Guy as a hard working, diligent, respectable, and knowledgeable colleague who loved to put in the extra time and go above and beyond even if it's something beyond this control. He never gives up and always knew if a problem occurs there must be a way to fix it. I've seen him working long hours well into the night to solve a problem that's as small as a single work station to make sure that person will have a smooth PC to operate the next day. I personally recommend Guy Dickson because he's the type of worker who can become an instant asset any where he goes.
Richard Dougherty
Guy is a detail oriented worker. He is relentless in getting his tasks done, as well as helping others. He follows up to ensure that people are happy and satisfied with the work that he performed.
Peter zhao
During the course of almost 4 years that I knew Guy, we've seen and dealt with many technical issues risen from the system migration of Alpha to Duplex and later the introduction of Planet and later E-trans. I am a customer service import specialist however I was assigned to assist Guy when there is a PC related issue. I knew Guy as a hard working, diligent, respectable, and knowledgeable colleague who loved to put in the extra time and go above and beyond even if it's something beyond this control. He never gives up and always knew if a problem occurs there must be a way to fix it. I've seen him working long hours well into the night to solve a problem that's as small as a single work station to make sure that person will have a smooth PC to operate the next day. I personally recommend Guy Dickson because he's the type of worker who can become an instant asset any where he goes.
Richard Dougherty
Guy is a detail oriented worker. He is relentless in getting his tasks done, as well as helping others. He follows up to ensure that people are happy and satisfied with the work that he performed.
Experience
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Integrated IT
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Managed Services Administrator
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Jan 2012 - Present
Proud member of a team voted 58th in the world of Managed Service Providers on MSP Mentor's top 100. http://www.mspmentor.net/mspmentor-100-global-edition-2012-companies-60-to-41/ Is your data protected? Are your systems secure? Can we do better? Server Performance Monitoring 24 x 7 to include security patching, nightly backup, disaster recovery, and bottom line customer satisfaction Proud member of a team voted 58th in the world of Managed Service Providers on MSP Mentor's top 100. http://www.mspmentor.net/mspmentor-100-global-edition-2012-companies-60-to-41/ Is your data protected? Are your systems secure? Can we do better? Server Performance Monitoring 24 x 7 to include security patching, nightly backup, disaster recovery, and bottom line customer satisfaction
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New England Network Group
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IT Services and IT Consulting
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1 - 100 Employee
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Managed Services Administrator
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Jul 2010 - Jan 2012
Customer Focused Managed Services Provider providing cilent services and comprehensive customer care. Complete IT results oriented account management. Is your data protected? Are your systems secure? Can we do better? Server Performance Monitoring 24 x 7 to include security patching, nightly backup, disaster recovery, and bottom line customer satisfaction Customer Focused Managed Services Provider providing cilent services and comprehensive customer care. Complete IT results oriented account management. Is your data protected? Are your systems secure? Can we do better? Server Performance Monitoring 24 x 7 to include security patching, nightly backup, disaster recovery, and bottom line customer satisfaction
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FedEx
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United States
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Freight and Package Transportation
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700 & Above Employee
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Technical Support and LAN Specialist
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Mar 1998 - Apr 2009
*Led IS&T projects for 6 business locations in northeast region of US and administered 200 users and workstations plus all hardware and telecom for 6 business units. *Earned Bravo Zulu Award, Sep 2007, one of FedEx Corp’s most prestigious awards for a Flawless Office Relocation of the Boston division. •Acted as 2nd level Support for corporate help desk with on call responsibility throughout US and Canada providing coverage for 3500+ users and workstations. Resolved approximately 15 tickets per week. •Achieved 95% success rate for projects tied to consumer Service Level Agreements. Managed and prioritized help tickets simultaneously keeping assigned projects on task and on time. Project lead or team member with responsibilities for regional/national projects with short and long term time lines and goals. •Led project for 10 business unit relocations, expansions, and closings in Northeastern US with all projects brought in on budget and on time. Coordinated with 10-12 I.T. team members on each project with project lengths from 6 – 18 months. •Increased efficiencies and standards and created improvements in tech support troubleshooting by leading corporate migration of all Client PC’s, and Servers from Local Administrator, Local Machine, user configuration, to Active Directory/DNS configuration throughout U.S. and Canada. •Achieved internal customer satisfaction metric of 95% for all corporate Service Level Agreement projects for on time and within budget performance. •Produced future savings of more than $1,000,000 through reduction in servers and shared resources while acting as project lead in NE region for corporate email migration project. Migrated Lotus Notes/Domino Server Email system to MS Outlook/Exchange Email system. •Reduced system downtime and increased user improvements by standardizing 3,500 workstations by completing national project of Workstation Standardization and Compliance on time and on budget. Show less
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Senior Accountant
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Jan 1990 - Mar 1998
Performed and supported all accounting functions including budgeting, analysis, and financial reporting Performed and supported all accounting functions including budgeting, analysis, and financial reporting
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Education
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2009 - 2010
North Shore Community College
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Northeastern University
Community
