Experience

Ipsos Australia

• Australia
• Market Research
• 1 - 100 Employee

• Assistant CATI Manager

  • Apr 2019 - Present

• CATI Supervisor

  • Apr 2018 - Apr 2019

• CATI Team Leader

  • Jan 2018 - Apr 2018

  Main role responsibility was providing operational support to shift supervisors. Activities included: -Providing notification of KPIs to CATI interviewers under my purview, and coaching efforts to improve key metrics-Performance of quality assurance to ensure data was gathered ethically and accurately according to internal and industry standards-Any shift-to-shift duties or shift specific tasks that may arise with which my supervisor may require assistance

• CATI Interviewer

  • Mar 2017 - Jan 2018

  Gathering data-sets for an extremely varied range of residential and B2B market research projects via telephone interviewing, including work on numerous high-value and profile KOF research projects