Experience

SERVICE MANAGER

• Computer Hardware
• 1 - 100 Employee

• Director of Engineering

  • Feb 2008 - Present

  • Responsible for network operations, server administration, security, hardware infrastructure, deployment, and interoperability testing. • Managed vendors and network partners, tracked and resolved termination issues. • Responsible for network operations, server administration, security, hardware infrastructure, deployment, and interoperability testing. • Managed vendors and network partners, tracked and resolved termination issues.



NewCross Technologies

• Telecommunications
• 1 - 100 Employee

• IT Operations and Platform Engineering

  • Mar 2004 - Jan 2008

  • One of the initial members of the softswitch engineering teamafter the technology spin-off from Telcordia Technologies.Worked to secure and install IT assets and intellectual property • Designed, deployed and maintained the geographically dispersed NewCross corporate network and the Network Operations Center • Responsible for network operations, security, VPNs, development/test environments, and infrastructure consisting of Cisco 12000, 7000, 6000, 5000, 4000, 3000 and 2000 series equipment, SonicWall Enterprise Firewalls,Windows, HP/UX, Solaris, Linux servers, TekelecMGTS SS7 STP, NMS SS7, various VoIPmedia (including Audiocodes and Cisco) and SIP gateways • Key member of the platform engineering team, evaluated new technologies for integration into the ServiceManager Softswitch • Performed colocation planning and deployment of Class4/Class5 production VoIP switching centers in New York and Los Angeles providing nationwide trunking, call termination and origination services



Telcordia Technologies

• United States
• Telecommunications
• 400 - 500 Employee

• Engineering, PT

  • Jun 1999 - Mar 2004

  • Provided team leadership for End-to-End Product, Next Generation Network International (ITU/ISUP) and Service Manager Fault Tolerance test teams • Provided key assistance in implementing, maintaining and supporting next generation network lab infrastructure and tools for both the testing and development of the Service Manager VoIP/VoATM Call Agent and the product solution lab • Worked with and provided support for the development team on the Microsoft SIP VoIP and Telica/Class 4 initiative • Developed product test case scenarios for in-house and customer quality assurance verification • Developed SS7/IP test topology for testing Call Agent to public switched telephone network connectivity • Worked with test tool and end hardware vendors to ensure support and compliance with SM • Demonstrated Next Generation Network Call Agent to management, customers, and network engineers • Worked with IND and customer operations teams to promote exchange of information and expedite field deployment