Experience

First Tech Federal Credit Union

• United States
• Financial Services
• 700 & Above Employee

• Senior Access Management Analyst

  • Jul 2018 - Present

  Hillsboro, Oregon

• Identity & Access Management Analyst, Sr

  • Jun 2015 - Present

  Hillsboro, Or

• Identity and Access Mangagment, Change Control Analyst

  • Jun 2015 - Jun 2015

  Portland, Oregon Area - Ability to troubleshoot and resolve access related issues - Manage and prioritize time effectively in a fast paced work space - Experience and applied knowledge of networking in a corporate environment - Strong problem solving, analytical, tracking, and interpersonal skills - Change Control coordinator and metrics tracking - Effective written and verbal communication skills - Decade+ of applied experience in Information Technology resources (Active Directory, Exchange… Show more - Ability to troubleshoot and resolve access related issues - Manage and prioritize time effectively in a fast paced work space - Experience and applied knowledge of networking in a corporate environment - Strong problem solving, analytical, tracking, and interpersonal skills - Change Control coordinator and metrics tracking - Effective written and verbal communication skills - Decade+ of applied experience in Information Technology resources (Active Directory, Exchange Management, Windows and OSX Operating Systems, Mobile Device OS including Android and iOS)

• Information Technology: Desktop Support

  • Feb 2005 - Jun 2015

  Portland, Oregon Area Hardware troubleshooting, Software troubleshooting, Hardware installation, Software installation, Remote support, Phone support, Email support



FTCU

• Contact Center Representative: Electronic Response Division

  • Jan 2003 - Feb 2005

  Hillsboro, OR Member assistance by email and telephone, duties included: account opening, consumer loan processing, member account advocacy, and exceptional customer service.



AT&T Broadband

• Customer Care Representative - Customer Retention

  • Jun 2001 - Nov 2002

  Customer hardware troubleshooting in a Call Center environment. Interaction with NOC to insure all services function at satisfactory levels. Customer assistance and education on available products, packages, features and benefits.