Experience

Office of the Ombudsman

• Law Practice
• 1 - 100 Employee

• Monitoring And Evaluation Officer

  • Oct 2013 - Present

  • Developing and reviewing monitoring and evaluation tools. • Designing and supervising surveys for the collection of baseline data and impact assessment on governance, human rights and social accountability related issues • Collecting, tabulating and interpreting data • Drafting monitoring and evaluation reports • Analysing and reviewing M & E reports from stakeholders and partners • Designing, implementing and enforcing Data Quality Assurance protocols • Disseminating monitoring and evaluation findings to management and other stakeholders • Developing work plans and budgets for monitoring and evaluation activities • Conduct monitoring visits to stakeholders • Data management • Procurement supplies monitoring • Monitor Expenditures reports against performance agreements in Collaboration with Accounts and Heads of Departments • Co-ordinate and Consolidate Monthly Reports from Sections Divisions and Departments Show less



World Vision Malawi

• Malawi
• Non-profit Organizations
• 1 - 100 Employee

• Research Assistant / Enumerator

  • Apr 2013 - Sep 2013

  • Travelling to designated households in TA Chamba and conducting interactive interviews with residents using questionnaires on issues of early child care and protection. • Obtaining information about households and well-being of children (for example, health, and education) • Collecting household and demographic information • Collecting and Translating data on children (0 – 5 years old) • Travelling to designated households in TA Chamba and conducting interactive interviews with residents using questionnaires on issues of early child care and protection. • Obtaining information about households and well-being of children (for example, health, and education) • Collecting household and demographic information • Collecting and Translating data on children (0 – 5 years old)



World Camp Inc (World Camp Malawi)

• Volunteer

  • May 2012 - Mar 2013

  .Data collection and translation • Travelling to Primary Schools and collecting and translating data in questionnaires from English to Chichewa • Conducting group and individual interviews in primary schools on Health, HIV AIDS, and Educational related issues .Data collection and translation • Travelling to Primary Schools and collecting and translating data in questionnaires from English to Chichewa • Conducting group and individual interviews in primary schools on Health, HIV AIDS, and Educational related issues



Tech Mahindra Limited / Airtel Malawi

• Customer Care Executive

  • Aug 2010 - Feb 2013

  • Greeting customers in a courteous, friendly and professional manner • Answering Customers' calls as well as assisting customers who have specific inquiries. • Facilitating, solving, interacting and providing a high level of customer service • Evaluating customer concerns and resolving problems towards customer satisfaction. • Owning and managing the customer relationship, resolving calls in an efficient and timely manner • Securing customer satisfaction in every interaction in a professional manner. • Suggesting sales to customers by introducing products (especially new products). • Staying updated on products, services, promotions, procedures and terminology for all AIRTEL touch points and third party services. • Channeling customer feedback. Show less

• Research Assistant

  • 2013 - 2013


Project Officer (Voluntary)

• Global Hope Mobilization

  • Jan 2011 - Dec 2012

  • Writing projects reports and proposals, • Assisting in preparing project plans and budgets, • Developing questionnaires for research studies • Conducting research studies on health and climate issues • Conducting lobbying and advocacy activities, • Formation of partnership for the organization with other organizations • Representing the organization at local meetings. • Advising the organization on Policy Direction. • Writing projects reports and proposals, • Assisting in preparing project plans and budgets, • Developing questionnaires for research studies • Conducting research studies on health and climate issues • Conducting lobbying and advocacy activities, • Formation of partnership for the organization with other organizations • Representing the organization at local meetings. • Advising the organization on Policy Direction.