Training and Development Manager

• Jul 2023 - Present

Otlet Manager

• Apr 2023 - Jul 2023

• Successfully managed a portfolio of outlets, consistently exceeding sales targets by implementing innovative marketing strategies and fostering a customer-centric culture.• Led a team of 50 employees, providing mentorship, training, and performance feedback to enhance productivity and drive exceptional service delivery.• Implemented streamlined processes and operational standards resulting in cost savings of 10% while maintaining high-quality standards.• Developed and executed promotional campaigns and events, resulting in increased footfall and revenue growth of 13%.• Proactively addressed guest concerns, resolved issues promptly, and consistently achieved high customer satisfaction scores. Received multiple positive reviews and recognition from guests for exceptional service and memorable experiences. Show less

Employee Engagement & Development Specialist

• Jun 2022 - Apr 2023

• Develop Atlas Experience (Festive, Entertaining, Personalized) and execute employee engagement strategies to foster a positive work culture. • Plan and organize employee recognition programs, events, and activities to boost engagement and motivation such as Lunch and Learn, Atlas Fun House, and Staff Day. • Conduct surveys and analyze data to assess employee satisfaction levels and identify areas for improvement. • Collaborate with HR and management to address employee concerns, improve communication channels, and enhance the employee experience. • Assess training needs across the organization and develop a comprehensive training plan. • Design and deliver engaging training programs, workshops, and seminars to enhance employee skills and knowledge. • Collaborate with subject matter experts to create relevant training materials and resources. • Track and evaluate training effectiveness, making adjustments as necessary to optimize learning outcomes. • Support the performance management process by providing guidance to managers and employees. • Develop and implement performance improvement plans to address skill gaps or performance issues. • Assist in creating and maintaining performance metrics and goals, and provide ongoing feedback to employees. • Identify high-potential employees and create career development plans to nurture their growth. • Collaborate with managers to identify and fill skill gaps through targeted development programs. • Support succession planning efforts by identifying and preparing internal candidates for future leadership positions. • Facilitate effective communication channels between employees, management, and various departments. • Collaborate with cross-functional teams to ensure alignment of employee engagement and development initiatives with organizational goals. • Act as a liaison between employees and management to address concerns, provide guidance, and promote a positive work environment. Show less

Tea Specialist and Ops. Assistant Manager

• Aug 2021 - Jun 2022

- Check, inspect, and analyze incoming product (loose leaf tea) to make sure the quality of product fulfill company standard, - Create tea brewing standard for Indonesian tea, Japanese tea and Matcha, Vietnamese tea, and Thailand tea, - Developing new product for tea based (Cold Brew Tea and Kombucha) - Mastering tea brewing technique including Matcha Ceremony, Japaneses Tea, and Chinese Tea - Check, inspect, and analyze incoming product (loose leaf tea) to make sure the quality of product fulfill company standard, - Create tea brewing standard for Indonesian tea, Japanese tea and Matcha, Vietnamese tea, and Thailand tea, - Developing new product for tea based (Cold Brew Tea and Kombucha) - Mastering tea brewing technique including Matcha Ceremony, Japaneses Tea, and Chinese Tea

Regional Coffee Ambassador

• Oct 2020 - Aug 2021

District Coffee Master

• May 2020 - Oct 2020

• Create memorable coffee moments by running / supporting coffee events within the district and encourage store Coffee Master to take part.• Create a world class partner experience by support and certify partners to become Coffee Masters and certify Coffee Masters on brewing methods as part of the Advanced Certification Program.• Facilitate beverage / coffee education training sessions.• Certify Advanced Coffee Master to be Coffee Class Facilitator and Coffee Tour Leader.• Be a role model of another Barista, and develop each other by sharing coffee knowledge, product knowledge, maintaining sales and contributing to all sales activity. Show less

Advanced Coffee Master

• Aug 2018 - May 2020

• Mastering in Manual brewing coffee methods, such as Pour Over / V60, Chemex, Syphon, and French Press.• Be a role model of another Barista, and develop each other by sharing coffee knowledge, product knowledge, maintaining sales and contributing to all sales activity• Certified as a Coffee Class Facilitator (Coffee and Food Pairing, Latte Art, Beverages Tasting, Coffee Growing Region, Espresso Basic) and Coffee Tour Leader

Coffee Master

• Jul 2017 - Aug 2018

• Acknowledge Coffee Basic from Starbucks Coffee Master Journal Literature• Maintain and Controlling the daily wholebeans sales• Maintain and controlling merchandise sales• Maintain and must be creative on Visual Merchandise Display

Barista Trainer

• Apr 2017 - Jul 2017

• Coaching and controlling new Barista• Developing new Barista• Maintaining Operational Standard Running well

QC Intern

• Jul 2018 - Aug 2018

Laboratory Intern

• Oct 2012 - Mar 2013