Experience

Colegio Universitario de Periodismo

• Argentina
• Education Administration Programs
• 1 - 100 Employee

• Director de Sistemas

  • Mar 2012 - Present



Voicenter S.A.

• Argentina
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• IT Manager

  • Jan 2006 - Feb 2012

  - People in charge: 2 programmers & 3 support reps- In charge of technological infrastructure, project (Voice & Data wiring, servers, UPS, boxes, etc) for a new building with a capacity for 450 telemarketers.-Negotiation with suppliers, bidding, acquisition of supplies and services, voice & data links, etc.- Development of new functionalities under the company CRM system.- Restructuring of LAN - Definition of security policies- Preventive & predictive maintenance of PCs and servers (back up & disaster recovery)

• Operations Manager

  • Jan 2006 - Oct 2006

  - People in charge: 150 telemarketers, 4 supervisors, 6 team leaders, and 2 quality analysts.- Installation of new positions for telemarketing with VoiP- Design and implementation of CRM SW for contact management, load and administration of sales.- Workgroups were created to better monitoring of telemarketers. - 2 employees for the quality area were hired. This led to an improvement in training for the new telemarketers.- A web page with reports, statistics, recordings, etc was created to be accessed by our customers at any time, from anywhere. - Sales incentives were modified to increase telemarketers motivation



Vates Software

• Argentina
• Software Development
• 300 - 400 Employee

• Software Engineer

  • Apr 2005 - Jan 2006

  - Software Engineer in Motorola Company (CMM-5) - Software development on C language (UNIX systems). - Development of Test Applications for testing of Hardware and Software - AISG, HDLC y RS485 - Software administration tools - CMM LEVEL 5 - Documentation and reports in english language - Work in group and task schedules. - Teleconferences with customers and partners around the world - Software Engineer in Motorola Company (CMM-5) - Software development on C language (UNIX systems). - Development of Test Applications for testing of Hardware and Software - AISG, HDLC y RS485 - Software administration tools - CMM LEVEL 5 - Documentation and reports in english language - Work in group and task schedules. - Teleconferences with customers and partners around the world



Sofrecom

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Software Engineer – I.T. Divission

  • Nov 2004 - Apr 2005

  - Update and development of applications, branches, options, etc. in prepaid IVRs (*150 and *151 dial numbers) - Update voice messages (promotions, advertising, news, etc.) in those IVRs - Reports and informs in C, C++, AWK and shell scripts languages (UNIX systems) - Systems OPSC ORGA Pre Paid Service Center GFP the OPSC Flow Manager System ASP Access to Pre Paid Services. The customer care manager system PMS the Promotion Manager System PRESS the Pre Paid Scratch Card Manager System Data Base ORACLE



Telfax Comunicaciones

• Account Engineering

  • Nov 2002 - Nov 2004

  - Consultancy, Sales and Supervision on telephone and networking solutions - Call center supervision in U.E.P.C. (Unión de Educadores de la Provincia de Córdoba) - Selection of personnel for U.E.P.C. call center. - VoIP and IP Telephony Projects. - Consultancy, quotation, programming and supervision of projects involving NEC telephone equipment. - Consultancy, Sales and Supervision on telephone and networking solutions - Call center supervision in U.E.P.C. (Unión de Educadores de la Provincia de Córdoba) - Selection of personnel for U.E.P.C. call center. - VoIP and IP Telephony Projects. - Consultancy, quotation, programming and supervision of projects involving NEC telephone equipment.



Telecom Personal Argentina

• Argentina
• Telecommunications
• 700 & Above Employee

• Development Engineer

  • Aug 1999 - Oct 2002

  - Call center platform administration, measurements and documentation. 400 ACD positions. - Supervision and coordination in platform migration from NEC to NORTEL NETWORKS - Symposium server administration - Networked Call centers, treatment and distribution of calls according to the on line capacity of the 3 call centers - Call routing between call centers according to scheduled holidays and/or contingencies - Modification of interconnection paths between call centers and nodes of the corporate network, based on measurements and traffic analysis - Routing Changes (Least Cost Routing) and program checking - IVR´s NEC and APEX OMNIVOX remote maintenance, programming and administration - Programming in IVRs network according to scheduled holidays and contingencies - Programming and maintenance Telephone recorders - SQL Server and Oracle administration and maintenance - Web page design programming for intranet according Customer Service requirements