Experience

Inova Solutions N.V.

• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager

  • May 2022 - Present

  - Promote and sell Microsoft-based IT solutions to small, medium, and enterprise accounts. - Review and mitigate discrepancies to increase sales, reduce costs, and streamline processes. - Convert new leads into opportunities. - Help customers understand cloud computing. - Design and present the best Cloud architecture for customers. - Grow customer usage on Cloud applications. - Assist customers with business transformation to cloud solutions. - Qualify opportunities and set up trial environments. - Deliver demonstrations for CRM’s and digital repository applications. - Provide first-hand support for solutions deployments. - Lead and coordinate tasks with partners for proposal presentations and project implementations. - Document all sales activities in Microsoft Dynamic CRM. Show less



Rock Solid Technologies, Inc.

• Puerto Rico
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager

  • May 2021 - May 2022

  - Generate, develop, and close sales opportunities within central government agencies named accounts. - Understand complex customer requirements for CRM, self-service, digital transformation, consultation, - engagement, and communications. - Assess, design, and deliver proposals to simplify workflow processes using cloud services (SaaS). - Develop effective strategies for winning in a competitive environment. - Manage internal resources, including sales support, marketing, and solution architects/consultants to present a compelling case to prospects. - Respond to RFP’s and RFQ’s - leading the completion of bid documentation to win new contracts. - Manage all aspects of sales in your territory including; prospecting, activity tracking, opportunity management, revenue forecasting, contract management, and closing deals. - Support the management team in developing sales strategies. - Document all conversations, activities, and emails in Salesforce CRM. Show less



INGELLICOM

• Puerto Rico
• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Account Manager

  • Dec 2018 - Nov 2019

  - Specialized in creating customized, cost-effective IT solutions, automated processes, and consulting services. - Provide remote and on-site technical support. - Coordinate project schedules, resources, equipment, and information. - Assist with new clients on-boarding process, training, and go-lives (remote and onsite) - Build relationships with C-Leve executives. - Focus on maintaining relationships with technical decision-makers. - Develop business plans to maximize business opportunities with each customer. Show less



Lexmark International, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Enterprise Sales Manager

  • Feb 2015 - Jan 2018

  - Promote and sell Lexmark products and solutions to enterprise-named accounts. - Assist and work directly with the distributors and partners to ensure the quality of the sale cycle. - Create and implement a tactical sale plan to acquire new clients and retain existing commercial and government accounts. - Assist new customers onboarding process, technical support, training, and “go-lives” (remote and onsite). - Responsible for creating new customer opportunities, driving deal flow, managing an accurate forecast, and exceeding established quarterly revenue objectives. - Conduct face-to-face sales calls for business solutions at the executive level. - Develop new businesses and manage complex sales cycles, from generating leads to closing deals. - Partner with the delivery team to ensure that scoping of engagements meets profitability goals. - Assist project managers with the coordination of resources, equipment, meetings, and information. - Developed a strategic sales plan, customer presentations, and product proposal and coordinate trade shows. Show less



Document Company

• 1 - 100 Employee

• Sales Manager (Xerox Agent Channel)

  • Oct 2012 - Feb 2015

  - Establish sales objectives; forecasting and develops annual sales quotas for regions and territories. - Project expected sales volume and profit for existing and new products. - Responsible to achieve a sales quota of $5.4 million in service, software, and hardware revenue every year. - Establish and adjust selling prices by monitoring cost, competition, and supply and demand. - Design incentive programs for the better motivation of the employees. - Monitor and evaluate team progress against revenue goals. - Develop professional and technical knowledge by attending educational workshops, establishing personal networks, and participating in professional societies. - Develop innovative marketing campaigns to increase engagement with the target demographic and drive brand exposure. - Collaborate with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets. - Improve sales processes to streamline customer acquisition and onboarding strategies. - Monitor markets to map marketing initiatives and maximize customer outreach by enhancing overall brand strategy. - Hire and train highly-qualified staff by teaching best practices, procedures, and sales strategies. Show less



Xerox Corporation

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Sales and Business Developer

  • Jan 2010 - Oct 2012

  - Conduct market research to discover new leads and opportunities- Collaborate with sales, marketing, and other internal teams to meet shared goals.- Develop a deep understanding of customer needs, priorities, and pain points to deliver customized service.- Formulate a well-defined action plan to prioritize potential clients to achieve and exceed objectives.- Create and execute outbound demand generation campaigns, calls, and emails to deliver qualified leads for the sales team.- Monitor sales team performance, analyze sales data, and report information to area managers.- Collaborate with upper management to implement continuous improvements and exceed team goals.- Manage accounts to retain existing relationships and grow share of the business.- Increase profits by providing excellent customer service, following established guidelines, and auditing sales reports.- Exceed sales quotas and increased profitability through effective sales strategy and business planning.- Liaise with sales, marketing, and management teams to develop solutions and accomplish shared objectives. Show less

• Solution Specialist

  • Jan 2009 - Jan 2010

  - Pre-sales support for sales operations in Puerto Rico.- Coordinate all resources for project implementations.- Understand customer key business processes, applications, and document workflow.- Responsible to handle $4.5 million in revenue a year.- Collaborate with account managers on the development and execution of account strategies.- Establish relationships and sustain efforts with partners to ensure customer satisfaction.- Responsible for identifying customer requirements, determining the best solution, and proposal presentation.- Communicate product/solution strategy and direction to key decision-makers.- Identify, engage, and coordinate technical customer support.- Develop and conduct remote training for the sales force for new products and services.- Design trade shows and conventions participation strategy. Show less

• Sales and Solutions Executive

  • Jan 2005 - Jan 2009

  - Account Manager for Higher Educational and K-12 segment in Puerto Rico.- Build and develop strategies to get strong relationships with the C- level executives.- Responsible to sell $1.5 million in revenue a year of Xerox products and services.- Conduct live demonstrations of solution and product capability.- Develop and execute account strategies.- Design and present detailed written proposals either individually or in collaboration with varied internal partners and specialists.- Identify, engage, and coordinate marketing and technical resources.- Provide comprehensive solutions to customer document needs.- Plan and create internal and external accounts reviews. Show less