Co-Founder & Services Director

• Dec 2018 - Present

Independent Information Technology Consultant

• Oct 2018 - Dec 2018

Services Director

• Jan 2018 - Oct 2018

Service Delivery Manager

• Nov 2013 - Jan 2018

Delivery Manager

• Oct 2012 - Nov 2013

- Creating and periodically re-negotiating Service Level Agreements with the assistance of Sales and the maintenance line manager; - Translating customer requirements into working instructions for Delivery; creating Procedure and Agreement Documents (PAD); - Mitigating and solving escalations with urgency and determination; - Providing detailed reports as per an agreed schedule (or on request), including management and account performance reports; - Managing the transition phase of transferring the functional, technical and procedural knowledge to our maintenance and support organization; - Building and maintaining customer relationships; - Ensuring that quality services are delivered with regard to the agreed SLA. Show less

Senior IT Networking Specialist

• Feb 2007 - Oct 2012

Projects he has led include: • Design and configuration of a Core Switches and LAN Access Switches, provided to one of the leading banks in the country. • Integration of Cisco and Nortel Solutions at Core LAN, provided to one of the leading banks in the country. • Design and configuration of LAN and WAN, Core-level and remote sites. Also, designed and configuration of Cisco IP Telephony Platform in each of these sites, provided to one of the leading banks in the country. • Design and configuration of LAN, at Core. Also, designed and configuration platform for Analog and IP telephony, provided to one the major newspaper of the country. • Design and configuration of Cisco IP Contact Center, brought to one of the leading newspapers of the country. • Design and configuration of Cisco Data Center Nexus 7k solutions, brought to one of the leading Bank of the country. In addition to the work of Specialist Networks, he has spent part of his time working on tasks of developing demos for several Cisco products. These include various products and IP Telephony Software Tools, including Call Manager, Call Manager Express, IPCC , Unity and WAAS. This has enabled his expertise on a wide range of technologies. Show less

Networking Sales Support Technician/Engineer

• Feb 2006 - Feb 2007

- Responsible for Desinging Cisco Systems solutions including Routing and Switching, IP Telephony and Others. - Responsible for developing bills-of-material and scopes-of-work; delivering product presentations and demonstrations; developing proofs-of-concept; and evaluating customer infrastructure readiness. - Responsible for Desinging Cisco Systems solutions including Routing and Switching, IP Telephony and Others. - Responsible for developing bills-of-material and scopes-of-work; delivering product presentations and demonstrations; developing proofs-of-concept; and evaluating customer infrastructure readiness.

Auditor

• Oct 2005 - Feb 2006

Intern

• Feb 2005 - Oct 2005

- Develop proof of concepts of Cisco Systems solutions including Routing and Switching, IP Telephony and Others. - Responsible for support developing bills-of-material and scopes-of-work; delivering product presentations and demonstrations; developing proofs-of-concept; and evaluating customer infrastructure readiness. - Develop proof of concepts of Cisco Systems solutions including Routing and Switching, IP Telephony and Others. - Responsible for support developing bills-of-material and scopes-of-work; delivering product presentations and demonstrations; developing proofs-of-concept; and evaluating customer infrastructure readiness.